Helpdesk Support Technician

Tech Army, LLC; Celebration (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

A technology services provider in Florida seeks a dedicated IT support professional. Responsibilities include providing computer support, troubleshooting hardware and software, and assisting with audio-visual setups. Candidates are required to have a Bachelor's or Master's degree in a related field or equivalent experience. The role demands problem-solving skills, flexibility, and excellent communication. This is an on-site role in a dynamic environment with opportunities for professional growth.

Qualifications

• Bachelor's Degree in a relevant field, or AS plus 2 years experience.
• Minimum of 2 years in IT support or a related area.

Responsibilities

• Provide computer and user support including hardware/software installation.
• Install, configure, and troubleshoot audio-visual equipment.
• Perform basic network and telephony support.
• Perform minor repairs to hardware, software, and peripherals.
• Participate in team projects and meetings.

Skills

Initiative

Communication

Customer Service

Decision Making

Flexibility

Interpersonal

Leadership

Problem Solving

Team Building

Quality Assurance

Education

Bachelor's or Master's Degree in Computer Science or related field

Job description

Core Responsibilities

• Provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support. Monitor service ticket queue and resolve tickets as assigned. Document work performed and resolutions.
• Install, configure, and troubleshoot audio-visual and video conference equipment as assigned.
• Perform basic network and telephony support. Provide on-site support for remote troubleshooting by other Client technical staff.

Education

Bachelor's or Master's Degree in Computer Science, Information Systems, or other related field. One year of relevant work experience may be substituted for each year of required education. Example: AS Degree in Computer Science and two years of relevant work experience.

Experience

Minimum of 2 years of experience

Primary Job Duties/ Tasks

1. Concentration and desire to work in desktop support.
2. Configure and deploy Information Technology resources. Includes, but is not limited to, desktop, laptops, printers, mobile devices.
3. Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures.
4. Assist in coordinating audio-visual setup and videoconference support.
5. Assist with annual inventory scanning and equipment surplus.
6. Install, configure, and update software.
7. Participate in team projects, meetings and assignments.
8. Responsible for reading and following the Department's Procedures and Policies.
9. Responsible for understanding and enforcing the Department's Policies and Procedures.
10. Responsible for documenting solutions to Technology issues.
11. Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources.
12. Perform other related duties as assigned.
13. Ability to lift up to 50 lbs.
14. Ability to climb a ladder, squat, stoop, push, crawl, and bend in all types of weather

The submitted candidate must be able to apply common knowledge, skills, and abilities in the following areas:

General Knowledge Skills and Abilities (KSAs)

1. Initiative: Must be able to comprehend assignments, organize workload, and meet deadlines with little direction. Must be able to monitor and analyze situations to determine the next step.
2. Communication: Can clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (i.e., project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others.
3. Customer Service: Works well with clients and customers (i.e., business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem.
4. Decision Making: Makes sound, well-informed, and objective decisions utilizing critical thinking skills and analysis.
5. Flexibility: Is open to change, new processes (or process improvement), and new information. Can adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism and maintain effective work relationships with others.
6. Interpersonal: Shows friendliness, courtesy, understanding, and politeness to others
7. Leadership: Motivates, encourages, and challenges others. Can adapt leadership styles in a variety of situations.
8. Problem Solving: Able to identify, evaluate, and use sound judgement to generate and evaluate alternative actions, and make recommendations, as accordingly.
9. Team Building: Encourages, inspires, and guides others toward accomplishing the common goal as an equal member of the team.
10. Quality Assurance: Knowledge of the ideologies, techniques and tools for quality assurance and control. The ability to put the ideologies, techniques, and tools into practice.