Desktop Support Technician

Pop-Up Talent

Atlanta (GA)

Hybrid

USD 24,796 - 27,552

Full time

14 days+

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Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A staffing and recruiting organization seeks a Desktop Support Technician in Atlanta, GA. The candidate will provide hardware and software support, ensuring exceptional customer service. This full-time position requires technical skills and a proactive attitude. Benefits include medical and vision insurance, along with a 401(k). Competitive salary ranged from $18.00/hr to $20.00/hr depending on skills and experience.

Qualifications

Experience in a corporate helpdesk and/or desktop support environment is preferred.
Excellent service skills to work effectively with clients.
Ability to follow through procedures and protocols as outlined by senior management.

Responsibilities

Provide hardware and software support for user issues.
Assist users in a prompt and courteous manner.
Various tasks and other non-technical responsibilities.

Skills

Technical Skills

Customer Service Skills

Teamwork

Conflict Management

Tools

Windows 10

Mac OS

Job description

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This range is provided by Pop-Up Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $20.00/hr

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Time is split between Duluth, GA office and the Atlanta, GA office (3 days in Atlanta, 2 days in Duluth)

A Desktop Support Technician that possesses a strong customer service orientation, sound technical skills, integrity, and a passion for excellence. The right candidate will be extremely detail-oriented, able to multitask in a demanding environment, and possess exceptional communication and organizational skills. The right candidate will have a "do whatever it takes" attitude and possess great pride in their work.

JOB DUTIES AND RESPONSIBIL

Provide hardware and software support - In an efficient and professional manner assist user issues
Customer Service - Assist users in a prompt and courteous manner
Special Projects - Various tasks and other non-technical responsibilities will be required

QUALIFICATIONS

Experience in a corporate helpdesk and/or desktop support environment is preferred
Consider themselves as tech-savvy and willing to learn new ideas
Must understand and communicate technical concepts and provide clear technical instructions in simple terms
Excellent service skills to work effectively with clients
Understanding of Windows 10 Operating System
Understanding of Mac OS is a plus
Ability to work well with other people in a team-oriented environment
Ability to professionally handle conflicts
Must be professional, self-motivated, resourceful, flexible and work with minimal supervision
Must be able to follow through procedures and protocols as outlined by senior management

We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.

Seniority Level

Associate

Employment Type

Full-time

Job Function

Information Technology and Customer Service

Industries

Staffing and Recruiting

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Benefits