System Support Technician

V Group Inc.

Atlanta (GA)

Hybrid

USD 50,000 - 60,000

Full time

14 days+

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Job summary

A leading IT service provider is looking for a System Support Technician to assist in providing user support for management information systems. Responsibilities include password management, user re-certification, and audit assistance. Requires a high school diploma and experience in help desk support and RACF. This is a contract position located in Atlanta, GA with hybrid work options.

Qualifications

1 year of RACF experience required.
3 years of help desk support for end-users.
1 year of experience in internet security.
Proven customer service experience required.

Responsibilities

Create RACF IDs for all Mainframe users.
Provision and reset passwords for multiple key systems.
Conduct quarterly re-certification of all users.
Remove inactive users on a periodic basis.
Assist in state and federal audit processes.

Skills

RACF experience

Help desk support

Computer systems knowledge

Interpersonal skills

Customer service skills

Multitasking

Education

High school diploma or GED

Job description

Direct message the job poster from V Group Inc.

Shaping Success Through Innovation, Strategy & Excellence

Job Description:

Start Date: ASAP

Position Type: Contract

Duration: 09 + Months

Location: 47 Trinity Ave SW, Atlanta, GA 30334 (Hybrid)

Interview Type: Webcam

Short Description: Under direct supervision, provides management information system user support on a continuing basis, either by phone or site visit. Troubleshoots end-user problems. May train end users on software applications.

Role and Responsibilities:

Create RACF IDs for all Mainframe users.
Provision, reset passwords, and troubleshoot issues for multiple key systems for the State of Georgia agencies.
Conduct periodic (normally quarterly) re-certification of all users, including Gateway, Uniform Accounting System (UAS), Support Tracking Accountability and Recovery System ($TARS), Electronic Payment Processing Information Control (EPPIC), Electronic Benefits Transfer (EBT), and Energy Assistance System (EAS).
Periodically (normally 60 or 90 days) identify and remove inactive users.
Enforces and communicates to system users the security policies and guidelines necessary to meet state and federal requirements for system access.
Assist with the state and federal audit processes.
Create and run queries to produce ad-hoc reports from application data as needed.

Core Competencies:

Ability to work effectively with a diverse project team in a highly visible, fast paced and changing project environment with aggressive timelines.
Ability to work effectively with personnel at multiple levels of the organization.
Ability to work effectively as a dedicated team member; ability to effectively and accurately communicate. with other team members.
Excellent oral, written, presentation and interpersonal communication skills.

Skills:

High school diploma or GED - Required
1 Years Previous RACF experience - Required
3 Years Help desk support for end users experience - Required
1 Years Computer systems, internet security, and data privacy experience - Required
Proven ability to deliver great customer service experience with strong interpersonal skills and the ability to engage with and work well with people - Required
Strong work ethic, interpersonal, and communication skills - Required
Comfortable communicating in person and via phone/email with peers, management, contractors, and vendors - Required
Ability to multitask in a fast-paced environment - Required

_______________________________________________________________________________________________________________________________________________________

V Group Inc. is a New Jersey-based IT Services and Products company, strategically organized into multiple business units: Public Sector, Enterprise Solutions, Ecommerce, and Digital.Within our Public Sector unit, we specialize in delivering IT Professional Services to Federal, State, and Local governments. We hold multiple contracts across 30+ states across US, which include: NY, CA, FL, GA, MD, MI, NC, OH, OR, CO, CT, TN, PA, TX, VA, MN, NM, VT, and WA.

If you're considering a career opportunity with V Group or exploring a partnership, I welcome you to reach out to me with any questions about our services and the unique advantages we offer to consultants. And please feel free to share my contact information with others who may benefit from connecting with us.

Website: https://www.vgroupinc.com/publicsector

LinkedIn: https://www.linkedin.com/company/v-group/

Facebook: https://www.facebook.com/VGroupIT

Twitter: https://www.twitter.com/vgroupinc

Seniority level

Seniority level
Associate

Employment type

Employment type
Contract

Job function

Job function
Customer Service, Engineering, and Information Technology
Industries
Engineering Services, IT Services and IT Consulting, and Operations Consulting

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