School Technician (IT Support)

Revolution Technologies

Sandy Springs (GA)

On-site

USD 27,552 - 31,684

Part time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A leading technology services provider is seeking an IT Technician for onsite support in Sandy Springs, GA. The role involves assisting school administrators with technical support, troubleshooting issues, and requires strong communication and customer service skills. Candidates should have A+ or ITIL certifications and experience in a customer-oriented IT environment.

Qualifications

Experience in customer-facing technical support is necessary.
Proficiency in PC and device-related hardware and software.
Ability to manage multiple tasks and respond promptly.

Responsibilities

Provide onsite support for the Fulton County School District.
Assist teachers and administrators with IT needs.
Troubleshoot and resolve technical issues as the first point of contact.

Skills

Communication

Customer Support

Problem-Solving

Troubleshooting

Education

A+ Certification

ITIL Certification

Job description

1 month ago Be among the first 25 applicants

Revolution Technologies provided pay range

This range is provided by Revolution Technologies. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $23.00/hr

Length: 12+ Months

Location: Sandy Springs, GA

Shift: On-site, M-F, must be able to have reliable transportation

Background Check: Candidates must be able to clear a background/fingerprinting check and drug test.

VERY IMPORTANT: Candidates must be able to clear a background/fingerprinting check and drug test.

Job Description:

IT technicians are needed to provide onsite support for the Fulton County School District. The support would be for schools in Sandy Springs, GA.
The successful candidate will demonstrate he/she can provide technology support for end users through troubleshooting and problem solving. Will act as first point of contact for issues arising on-site. Will be assisting teachers, administrators (Principals, Assistant principals, etc.) with their IT needs.

The preferred candidates would need to have experience in providing customer facing technical support (not remote). The position is on-site, M-F, from 7:30 a.m. to 3:30 p.m. and involves providing on-site IT related technical support for school administrators and staff. Should be highly proficient in PC and device-related hardware and software.

Experience supporting Mobile Devices-Apple iOS, Windows 10 environment, laptops, printers and other IT related equipment in the environment is required. Experience in Active Directory, SCCM, EndPoint management is desired.
Previous school system experience is a plus.

Education:

A+ Certification is preferred.
ITIL certification is preferred.

Required Skills

MUST HAVE great communication, professional attitude, strong intangibles are a must.
Per client, "Attitude is everything."
At all times must display customer-service orientation in person, via email and/or phone.
Customer support skills are essential to this position.
Know how to troubleshoot a network and understand basic connectivity on a mobile device.

Knowledge/Skills/Abilities:

Ability to manage and prioritize incidents, requests, and tasks
Solid analytical and problem-solving skills
Ability to respond promptly to assigned tasks, support requests and incidents, phone calls, and emails
Provide on-site support as required
Excellent communication, interpersonal, organizational, and presentation skills both written and verbal
Able to work independently and as a team
Self-motivated, detail-oriented, organized, innovative, efficient, multi-tasking, and vigilant
Experience responding to customer problems and requests face-to-face with a high degree of professionalism
Ability to multitask and handle multiple tasks, projects, and clients simultaneously
Ability to respond to urgent requests and deadlines

Thank you,

Seniority level