Senior Desktop Support

Insight Global

Jacksonville (FL)

On-site

USD 39,950 - 46,838

Full time

14 days+

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement account access with employer matching

Paid sick leave

Job summary

A leading staffing and consulting firm is seeking a Desktop Support Specialist in Jacksonville, FL. The ideal candidate will provide technical support for computer systems, software, and hardware in a corporate environment. Duties include troubleshooting, system installations, and ensuring service level agreements are met. This full-time role offers competitive hourly pay and an extensive benefits package from the 31st day of employment.

Qualifications

Provide technical support to all staff for computer systems, software, and hardware.
Install, configure, and troubleshoot Operating Systems (Windows, MacOS) and workstation hardware.
Ensure work is carried out within agreed service level agreements and department policies.

Responsibilities

Identify potential system & operational improvements.
Provide feedback on documentation and processes to leadership.
Explain and document all technical issues in assigned tickets.

Skills

3+ years of experience in a corporate help desk role

Windows Operating System Fundamentals

MacOS troubleshooting experience

Android/iOS mobile application management

CompTIA A+ certification

Tools

Microsoft ECM

ServiceNow

JAMF

PowerShell

Scripting

Job description

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This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$29.00/hr - $34.00/hr

Must Haves:

3+ years of experience in a corporate help desk role
Windows Operating System Fundamentals, or equivalent experience
MacOS troubleshooting experience
Android/iOS mobile application management
CompTIA A+ certification

Plusses:

Microsoft ECM
ServiceNow
JAMF
Device configuration, app deployment, MDM, and smart groups
PowerShell
Scripting

Day to Day:

Provide technical support to all staff for computer systems, software, and hardware
Install, configure, and troubleshoot, Operating Systems (Windows, MacOS), workstation hardware, user applications & software, computer peripherals, connectivity, permissions, and conference room issues.
Ensure that work is carried out within agreed service level agreements (SLA’s) and in accordance with department policies. Communicate technical information to both technical and nontechnical personnel
May participate in projects relating to any aspect of end user technologies or standards.
Identify potential system & operational improvements and present these to senior technicians and management for consideration and implementation
Provide feedback on documentation and processes to leadership
Explain and document all technical issues in assigned tickets

Compensation:

$29/hr. to $34/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Seniority level