Desktop Support Technician

GTN Technical Staffing; Pataskala (OH); On-site; USD 37,195 - 38,572; Part time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A leading staffing agency in Ohio is seeking an IT specialist at mid-senior level to manage hardware and software installations and maintenance. Responsibilities include troubleshooting, system upgrades, and effective inventory management. Strong communication and technical skills are essential. Offering medical, vision insurance, and 401(k). Competitive pay range of $27.00-$28.00/hour.

Qualifications

• Working knowledge of meeting SLA (Service Level Agreements).
• Basic industry standard technical knowledge.
• Excellent knowledge of computers (PC, Laptop and Mac) and peripherals.
• Outstanding communication skills to team and clients.

Responsibilities

• Manage the installation and maintenance of hardware and software.
• Test, plan and supervise the deployment of new operating systems and software.
• Troubleshoot, replace parts, upgrade systems, and repair assets.
• Imaging devices such as desktops and laptops.
• Track hardware inventory and resolve user issues.
• Handle tickets in ServiceNow promptly.
• Assist in resolving technical escalations.

Skills

Service Level Agreements

Service-Now

Microsoft Office

Anti-Malware

desktop/laptop imaging

anti-virus

inventory management tools

computers knowledge

iOS mobile device troubleshooting

Android mobile device troubleshooting

communication skills

Job description

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Base pay range

$27.00/hr - $28.00/hr

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Responsibilities

• Manage the installation and maintenance of hardware and software including personal workstations, printers, mobile devices, and infrastructure devices, etc.
• Test, plan and supervise the deployment of new operating system releases, vendor patches, commercial software releases, and public domain software.
• Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on assets.
• Imaging devices, including desktops, laptops, and other devices as needed.
• Handle IT shipping/receiving and dispatch of devices to users.
• Track hardware inventory, handle any issues and find resolutions for users.
• Handle tickets in ServiceNow in a timely manner.
• Assist in resolving technical escalations that arise during service delivery.
• Be highly adaptable and a self-starter.
• Work well with different types of management styles.

Qualifications

• Working knowledge of meeting SLA (Service Level Agreements)
• Working Knowledge of ITSM tool, Service-Now is a plus
• Basic industry standard technical knowledge
• Strong knowledge in Microsoft Office, Anti-Malware, desktop/laptop imaging, anti-virus and inventory management tools.
• Excellent knowledge of computers (PC, Laptop and Mac) and peripherals.
• Advanced working knowledge of configuring and trouble-shooting iOS and Android based mobile devices.
• Outstanding communication skills to team and clients. Ability to motivate the team to adhere IT best practice and deliver outstanding customer service

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Information Technology

Industries

Staffing and Recruiting

Benefits

• Medical insurance
• Vision insurance
• 401(k)

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