Field Tech Associate - Marietta

NTT DATA, Inc.; Marietta (GA); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

Paid time off

Life and AD&D insurance

Short/Long term disability

Job summary

NTT DATA, Inc. seeks a Field Technician to join our team in Marietta, GA, delivering installs, moves, adds, changes, and decommissions with a focus on end-user support and hardware break/fix. The role requires vehicle and active driver’s license and involves coordinating with client end users and meeting SLAs.

Experience in desktop support, VPN, Citrix, and SCCM is preferred. This on-site position offers benefits including health coverage, retirement plans, PTO and disability options.

Qualifications

• 1+ years' experience in End user support-Desktop support-ITSM - Incident, Request and IMAC.
• 1+ years' experience in Desktop support with standard applications (Word, Excel, PowerPoint, Adobe Acrobat, Flash Player) and customized customer apps.
• 1+ years' experience in hardware including video conferencing, desktop/laptop, printers, scanners, desk phones, Smarthand support, IMAC-D.
• 1+ years' experience in End user support-Desktop support-Citrix, VPN, Antivirus and SCCM Client - WiseClient, SonicWall, Cisco, F5 VPN.
• 1+ years' experience on-site hands-on Field Services in an SLA environment.
• Pass background check and Georgia DOR tax clearance within 30 days of hire.

Responsibilities

• Perform installs, moves, adds, changes, decommissions, refreshes, and break/fix on hardware and software.
• Coordinate with client end users on expectations and schedules.
• Meet SLAs on all services performed.
• Update incident records and requests in the system of record.
• Maintain asset management information for assets in service.
• Identify issues affecting end-user experience and assist in action plans.
• Use advanced tools to remediate incidents and conduct installs.
• Escalate issues to Field Services Supervisor when needed.
• Continuously improve technical skills and share knowledge.

Skills

End user support

Desktop support

ITSM

SCCM Client

VPN

Citrix

SonicWall

F5 VPN

On-site field service

Tools

SCCM

Cisco

SonicWall

F5 VPN

Job description

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NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

We are currently seeking a Field Technician to join our team in Marietta, GA., USA.

Field Tech Associate

Day to Day job Duties:

• Applicants must have active driver's license and vehicle
• Windows troubleshooting and reimaging are required
• Execute service delivery by performing Installs,Moves,Adds, Changes, Decommissions, Refresh, Hardware and Software Break Fix, Network Smarthand support, and Smarthand Support for Security and VDI per Managed Client Process and Procedure Guide.
• Coordinate with client end users on expectations, schedule of availability, process and procedures
• Meet Service Level Agreements on all services performed
• Update system of record for delivery Incidents andRequests
• Update asset management information for assets receivingservices
• Identify potential issues that could adversely impact End User Experience or contractual obligations and assist increating action plans as well as following action plans
• Utilize advanced tools and technical knowledge to remediate incidents and conduct installs
• Escalate to Field Services Supervisor issues that globally impact the end user environment
• Continuosuly improve both individual and team technical skills and through knowledge share

Basic Qualifications:

• 1 + years' experience in End user support-Desktop support-ITSM - Incident, Request and IMAC
• 1 + years' experience in Desktop support-standard applications like Word, Excel, PowerPoint, AdobeAcrobat, Flash player etc. and customized customer applications
• 1 + years' experience in Hardware thatincluded Video conference, Standard Desktop and laptop, Printer, Scanner, Desk Phone, Smarthand support,IMAC-D
• 1 + years' experience in End user support Desktop support-Citrix, VPN, Antivirus and SCCM Client -WiseClient, Sonic Wall, Cisco, F5 VPN, etc.
• 1 + years experience in on-site hands-on Field Services in an SLA environment.
• Must be able to pass GBI fingerprinting/backgound check back to age 18 and Georgia DOR tax clearance within 30 days of hire date.

Nice to Have:

• 3 years experience

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $40,000-$45,000. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us .

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

Nearest Major Market: Atlanta

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