Desktop Support Tech - Windows 11 & M365 | Onsite IN

TEK Systems; Westfield (AL); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) retirement plan

Life Insurance (Voluntary)

Disability insurance

HSA benefits

PTO / leave

Job summary

TEKsystems in Westfield, IN seeks a Contract IT Help Desk Technician to provide first-line desktop and peripheral support in corporate and manufacturing environments. You will troubleshoot Windows 11 and Microsoft 365 issues, document incidents in ServiceNow, and assist with new hire setups and device deployments.

Ideal candidates bring basic Windows 11 knowledge, familiarity with Microsoft 365 apps, strong customer service, and the ability to prioritize tasks in a fast-paced setting.

Qualifications

• Basic understanding of Windows 11 operating systems.
• Familiarity with Microsoft 365 applications including Outlook, Teams, Word, Excel, and PowerPoint.
• Experience using or willingness to learn ServiceNow or other ticketing systems.
• Strong customer service and communication skills.
• Ability to troubleshoot common hardware and software issues.
• Ability to prioritize tasks and work in a fast-paced environment.
• Team-oriented attitude with a willingness to learn new technologies.

Responsibilities

• Provide first-level support for desktop, laptop, printer, mobile device, and peripheral issues.
• Troubleshoot and resolve common Windows 11 and Microsoft 365 application issues, including Outlook, Teams, OneDrive, and Office applications.
• Document incidents, service requests, and resolutions in ServiceNow.
• Install, configure, and deploy desktop computers, laptops, monitors, printers, and other end-user devices.
• Assist with new hire setups, hardware refreshes, equipment replacements, and user moves.
• Perform basic user account support, password resets, and access-related requests.
• Follow established support processes, procedures, and knowledge base documentation.
• Escalate complex technical issues to support teams when necessary.
• Maintain a high level of customer service and communicate effectively with end users.
• Meet established ticket handling and resolution goals.
• Participate in creating and updating support documentation and knowledge articles.
• Adhere to all IT policies, security standards, and compliance requirements.

Skills

Windows 11

Microsoft 365 apps

ServiceNow

Customer service

Troubleshooting

Task prioritization

Team player

Tools

ServiceNow

Job description

TEKsystems in Westfield, IN seeks a Contract IT Help Desk Technician to provide first-line desktop and peripheral support in corporate and manufacturing environments. You will troubleshoot Windows 11 and Microsoft 365 issues, document incidents in ServiceNow, and assist with new hire setups and device deployments.

Ideal candidates bring basic Windows 11 knowledge, familiarity with Microsoft 365 apps, strong customer service, and the ability to prioritize tasks in a fast-paced setting.