Desktop Support Supervisor – TS/SCI, Onsite in VA

General Dynamics IT; Virginia Beach (VA); On-site; USD 64,000 - 81,000; Full time

Job summary

General Dynamics IT in Virginia Beach seeks a Desktop Support Supervisor to manage Tier 1 and 2 support, perform hardware and software updates on DoW networks, and maintain on‑premise laptops, desktops, and Zero Clients.

The role requires TS/SCI clearance, Security+ CE, and availability for 24x7 support. You will implement system management tactics and contribute to enterprise IT services across DoW enclaves.

Qualifications

• High School Diploma/GED with 3 years of related experience; or Associate degree with 4 years; or Bachelor's degree with 2 years.
• 2+ years in at least three areas: VDI, Active Directory, SCCM, Exchange, Information Security, Desktop applications.
• 2+ years configuring, troubleshooting, and maintaining Windows 11 desktops.
• Ability to support a 24x7x365 schedule and travel as required.
• Knowledge of Networking fundamentals.
• Exposure to DoW Configuration Management, Information Assurance, and Systems Lifecycle Management processes.
• Creating and updating lifecycle documentation as required.

Responsibilities

• Provide Tier 1 and Tier 2 technical support to DoW users.
• Perform installation, repair and preventative maintenance of laptops, desktops, and Zero Clients.
• Manage services using on‑premise hardware and implement system management techniques.

Skills

Computer Backups

Hardware

IT Hardware

Systems Management

Tools

SCCM

Job description

General Dynamics IT in Virginia Beach seeks a Desktop Support Supervisor to manage Tier 1 and 2 support, perform hardware and software updates on DoW networks, and maintain on‑premise laptops, desktops, and Zero Clients.

The role requires TS/SCI clearance, Security+ CE, and availability for 24x7 support. You will implement system management tactics and contribute to enterprise IT services across DoW enclaves.