Onsite Service Desk Engineer – Tier 1 IT Support

General Dynamics Information Technology; Reston (VA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401K with company match

Health and wellness packages

Career growth opportunities

Paid education and certifications

Paid vacation and holidays

Job summary

General Dynamics Information Technology in Reston seeks a Service Desk Officer to provide Tier 1 support across phone, email, and ticketing channels. You will monitor critical network and server infrastructure, perform initial troubleshooting, and ensure issues are resolved with professionalism and accuracy.

The ideal candidate is customer-focused, technically adept, and ready to support mission-oriented IT operations onsite in Northern Virginia, meeting DoD 8570 IAT Level 2 requirements and

Qualifications

• Active TS/SCI clearance with polygraph.
• IAT Level 2 CE certification per DoD 8570.
• Strong verbal and written communication, phone etiquette.
• General IT experience and familiarity with IT concepts.
• Willingness to work onsite in Northern Virginia (Reston).
• Ability to work independently and in a team.

Responsibilities

• Provide Tier 1 Service Desk support via phone, email, and ticketing.
• Monitor Network and Server Infrastructure and respond to alerts.
• Perform initial troubleshooting of LAN/WAN equipment and apps.
• Use knowledge bases and IT tools to resolve issues.
• Serve as liaison between users and senior staff for escalations.
• Process routine work orders, including ports, licenses, and accounts.
• Maintain courteous communication in all interactions.

Skills

TS/SCI clearance

IAT Level 2

Customer service

Team collaboration

On-site Reston

Tools

SolarWinds

ServiceNow

Job description

General Dynamics Information Technology in Reston seeks a Service Desk Officer to provide Tier 1 support across phone, email, and ticketing channels. You will monitor critical network and server infrastructure, perform initial troubleshooting, and ensure issues are resolved with professionalism and accuracy.

The ideal candidate is customer-focused, technically adept, and ready to support mission-oriented IT operations onsite in Northern Virginia, meeting DoD 8570 IAT Level 2 requirements and