Desktop Support Specialist: Windows, Networking & ITIL

eHub Global Inc; Dallas (TX); On-site; USD 52,000 - 78,000; Full time

Job summary

eHub Global Inc is seeking a IT Support Specialist in Dallas to provide end-user support for computers and network systems, ensure incident and service request closure per SLA, and maintain security and governance of the enterprise IT environment.

The role covers desktop hardware customization, deployment/test of desktop images, and collaboration with global IT teams on infrastructure initiatives requiring strong Windows and networking knowledge.

Qualifications

• In-depth knowledge of Windows desktop technologies.
• In-depth knowledge of desktop and laptop hardware.
• Intermediate knowledge of TCP/IP, DNS and internetworking technology.
• Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Knowledge of ITIL.
• Knowledge of server, voice & communications infrastructure.

Responsibilities

• Single point of contact for end users to receive support and maintenance for computers and network systems.
• Ensure incidents and service requests are resolved to user satisfaction.
• Meet SLA response and resolution objectives.
• Install, upgrade, support and troubleshoot printers and peripheral equipment.
• Collaborate with cross-functional teams on infrastructure projects and initiatives.
• Maintain security measures and governance policies across IT infrastructure.
• Customize desktop hardware to meet site standards and user specs.
• Diagnose and resolve Windows application and network issues to minimize downtime.
• Provide and support data centre activities and document communications with IT teams.
• Escalate issues to experts when needed and ensure timely resolution.

Skills

Windows desktop

Desktop hardware

TCP/IP networking

Microsoft Office

ITIL

Server & Communications infra

Tools

Intune

SCCM

Active Directory (AD)

DHCP

DNS

Remote control tools

Windows Deployment Services (WDS)

Job description

eHub Global Inc is seeking a IT Support Specialist in Dallas to provide end-user support for computers and network systems, ensure incident and service request closure per SLA, and maintain security and governance of the enterprise IT environment.

The role covers desktop hardware customization, deployment/test of desktop images, and collaboration with global IT teams on infrastructure initiatives requiring strong Windows and networking knowledge.