End-User Desktop Support Specialist

Sharp Brains

South Carolina

On-site

USD 42,000 - 64,000

Full time

14 days+

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Job summary

Sharp Brains in the United States is seeking an experienced IT support professional to provide deskside end-user support for laptops, desktops, and peripherals. You will troubleshoot hardware, software, and network issues, assist with imaging and deployments, and support Windows OS and enterprise tools.

The role requires strong customer service and communication skills, with the ability to work independently in a fast-paced environment.

Qualifications

2+ years hands-on experience in EUC/Desktop support.
Strong knowledge of Windows 10/11, laptop/desktop hardware, and peripheral devices.
Experience with device imaging and deployment (SCCM/Intune).
Familiarity with network troubleshooting, VPN, and remote support tools.
Strong customer service and communication skills.
Ability to work independently and in a fast-paced environment.

Responsibilities

Provide day-to-day deskside/end-user support for laptops, desktops and peripherals.
Troubleshoot and resolve hardware, software, and network issues.
Assist with device imaging, deployment, and upgrades.
Support Windows OS, Microsoft Office applications, and enterprise tools.
Handle printer, scanner, and peripheral device support.
Maintain accurate ticketing and documentation of all support activities.
Escalate unresolved issues to appropriate technical teams.
Provide support for scheduled rollouts, migrations, or IT projects.
Communicate effectively with end-users and ensure high-quality service.