Dallas IT Support Engineer – Enterprise Tech

Houlihan Lokey, Inc; Dallas, Northern (TX, KY); Hybrid; USD 87,000 - 110,000; Full time

Job summary

Houlihan Lokey, Inc. seeks a Support Engineer, IT to provide frontline IT support for all applications, OS, and hardware from the Dallas office. You will handle incidents, user access, and connectivity while ensuring a secure, productive environment for staff.

The role emphasizes hands-on hardware and software installation, collaboration with IT teams, and strong communication to deliver dependable service across local and global operations.

Qualifications

• Bachelor's degree in a related discipline, and 6+ years of related work experience.
• Strong communications skills and ability to work with minimal supervision.

Responsibilities

• Deliver best-in-class IT support to Houlihan Lokey colleagues across hardware, software, and user access.
• Respond to incidents and service requests in person and remotely to minimize downtime.
• Collaborate with Service Delivery and Engineering to perform root cause analysis and implement long-term fixes.
• Provide hands-on AV support for meetings and client engagements.
• Maintain knowledge articles and contribute to continuous service improvement.

Skills

Hardware knowledge

Software installation

Communication skills

Problem-solving

Education

Bachelor's degree in related field

Job description

Houlihan Lokey, Inc. seeks a Support Engineer, IT to provide frontline IT support for all applications, OS, and hardware from the Dallas office. You will handle incidents, user access, and connectivity while ensuring a secure, productive environment for staff.

The role emphasizes hands-on hardware and software installation, collaboration with IT teams, and strong communication to deliver dependable service across local and global operations.