End-User IT Support Pro: Windows, Office 365 & Devices

SISL Global

Plano (TX)

On-site

USD 52,000 - 78,000

Full time

14 days+

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Job summary

SISL Global is seeking an IT Helpdesk/End-User Support specialist to assist with desktop and software support for end-users in Plano, TX. You will troubleshoot Windows, email, VPN, and printing issues and support mobile devices for sales or field teams.

Responsibilities include provisioning equipment for new hires, supporting warehouse operations, and escalating complex issues while maintaining thorough documentation and collaborating with admins. Occasional after-hours support is required.

Qualifications

1+ years of desktop or end-user support experience in a corporate or consumer goods environment.
Strong knowledge of Windows 10/11, Microsoft 365, and basic networking.
Familiarity with Active Directory, user provisioning, and permissions management.

Responsibilities

Troubleshoot and resolve Windows OS, email, VPN, and printing issues.
Support mobile device setup and management for field teams.
Set up IT equipment for new hires or site expansions with minimal disruption.
Assist with IT support in warehouse environments, including barcode scanners and label printers.
Escalate issues requiring higher-level or vendor support.
Collaborate with network and system admins on complex problems.
Maintain documentation of incidents, resolutions, and assets.
Provide occasional after-hours support during launches or peak seasons.