Desktop Support Specialist - Windows & Networking Focus

Waaree Solar Americas Inc.; Brookshire (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Waaree Solar Americas Inc. is seeking a Desktop Support Technician to deliver first‑level IT support for end users, devices, and enterprise systems in Brookshire, TX.

You will resolve routine incidents, monitor IT systems, and escalate complex issues to the L2 Infrastructure team. The role focuses on Windows, networking, Microsoft technologies, and customer service, including managing user accounts in Active Directory and Microsoft 365, password resets, device provisioning, and asset inventory

Qualifications

• Associate’s degree in computer science, IT, or related field.
• 1–3 years of experience in IT Help Desk, Desktop Support, or Infrastructure Support.
• Good knowledge of Windows operating systems and Microsoft Office.
• Basic understanding of Active Directory and Microsoft 365 administration.
• Basic networking knowledge, including DNS, DHCP, and Wi‑Fi troubleshooting.
• Familiarity with desktop hardware, printers, and peripherals.

Responsibilities

• Provide technical support for hardware, software, network, and infrastructure issues.
• Respond to incidents and service requests within defined SLAs.
• Install, configure, and troubleshoot desktops, laptops, printers, scanners, IP phones, and mobile devices.
• Create, modify, disable, and manage user accounts in Active Directory and Microsoft 365.
• Perform password resets, account unlocks, mailbox management, and distribution group administration.
• Install and support Windows 10/11 and Microsoft Office applications.
• Assist with basic Windows Server administration under L2 guidance.
• Monitor server, network, and infrastructure alerts and perform health checks.
• Support LAN, Wi‑Fi, VPN, printers, and basic network connectivity.

Skills

Windows OS

Microsoft Office

Active Directory

Microsoft 365

Networking basics

Customer service

Education

Associate degree in IT or related

Job description

Waaree Solar Americas Inc. is seeking a Desktop Support Technician to deliver first‑level IT support for end users, devices, and enterprise systems in Brookshire, TX.

You will resolve routine incidents, monitor IT systems, and escalate complex issues to the L2 Infrastructure team. The role focuses on Windows, networking, Microsoft technologies, and customer service, including managing user accounts in Active Directory and Microsoft 365, password resets, device provisioning, and asset inventory