Desktop Support Engineer (Windows Infrastructure)

Veriipro; New York (NY); On-site; USD 55,000 - 85,000; Full time

Job summary

Veriipro in New York, NY is seeking an IT Support Specialist to install, configure, deploy, and maintain desktop, laptop, and server systems across our environment. You will image OS, install software, apply patches, and keep systems up to date.

You will troubleshoot hardware, software, OS, and network issues; administer Windows AD, DNS/DHCP, and TCP/IP; provide on-site and remote support; manage incidents in ServiceNow; assist with backup, DR, and security compliance; and coordinate with

Qualifications

• Bachelor's degree with 2+ years, or Associate's degree with technical certification and 4+ years of IT support experience.
• Imaging, deploying desktop/workstations.
• Strong administration experience with Windows Desktop and Server OS.
• Proficiency in Office 365 (Word, Excel, Outlook, PowerPoint).
• Strong PowerShell scripting and automation skills.
• Experience with DNS, DHCP, TCP/IP, Active Directory, and desktop troubleshooting.
• Experience with ServiceNow or similar ITSM ticketing tools.
• Strong analytical, problem-solving, communication, and customer support skills.

Responsibilities

• Install, configure, deploy, and maintain desktop, laptop, and server systems.
• OS imaging, software installation, updates, patches, and upgrades.
• Troubleshoot hardware, software, OS, and network issues.
• Administer Windows Desktop and Server environments.
• Manage Active Directory, DNS, DHCP, and TCP/IP configurations.
• Provide onsite and remote technical support and manage incidents.
• Support backup, disaster recovery, monitoring, and security compliance.
• Coordinate with vendors for hardware maintenance and issue resolution.
• Maintain IT asset inventory, system documentation, and reports.
• Support hardware refresh, decommissioning, and office moves.
• Use ServiceNow or similar ticketing systems to track and resolve requests.

Skills

Windows administration

Office 365

PowerShell scripting

Active Directory

DNS/DHCP/TCP-IP

ITSM tools

Imaging & deployment

Customer support

Education

Bachelor's degree with 2+ years or Associate's degree with cert and 4+ IT support experience

Tools

ServiceNow ITSM

Job description

Roles and Responsibilities

• Install, configure, deploy, and maintain desktop, laptop, and server systems.
• Perform OS imaging, software installation, updates, patches, and upgrades.
• Troubleshoot hardware, software, operating system, and network issues.
• Administer Microsoft Windows Desktop and Server environments.
• Manage Active Directory user accounts, permissions, DNS, DHCP, and TCP/IP configurations.
• Provide onsite and remote technical support and manage incident escalations.
• Support backup, disaster recovery, system monitoring, and security compliance.
• Coordinate with vendors for hardware maintenance and issue resolution.
• Maintain IT asset inventory, system documentation, and technical reports.
• Support hardware refresh, decommissioning, and office moves.
• Utilize ServiceNow or similar ticketing systems to track and resolve support requests.

Required Qualifications

• Bachelor\'s degree with 2+ years, or Associate\'s degree with technical certification and 4+ years of IT support experience.
• Experience imaging, preparing, and deploying desktop/workstations.
• Strong administration experience with Microsoft Windows Desktop and Server operating systems.
• Proficiency in Microsoft Office 365 (Word, Excel, Outlook, PowerPoint).
• Strong PowerShell scripting and automation skills.
• Experience with DNS, DHCP, TCP/IP, Active Directory, and desktop troubleshooting.
• Experience with ServiceNow or similar ITSM ticketing tools.
• Strong analytical, problem-solving, communication, and customer support skills.

Preferred Qualifications

• Knowledge of networking fundamentals.
• Cybersecurity certifications.
• Experience supporting backup, disaster recovery, and IT infrastructure operations.
• Valid driver\'s license and flexibility to support after-hours, weekend, and on-call operations as needed.