Desktop Support Technician-Night Shift

Kids for the Future; Brookshire (TX); On-site; USD 38,000 - 48,000; Full time

Job summary

Kids for the Future is seeking a Desktop Support Technician to deliver first-level IT support for end users, desktops, servers, and network services in Brookshire, TX. You will handle incidents, assist with onboarding, and work with the L2 team on escalations.

Ideal candidates have 1–3 years’ IT help desk experience, the ability to troubleshoot Windows environments, AD, and MS 365, plus solid customer service skills and a proactive approach.

Qualifications

• Associate degree required in CS/IT or related field.
• 1–3 years in IT Help Desk/Desktop/Infrastructure support.
• Strong Windows 10/11 and Microsoft Office knowledge.
• Familiarity with AD and MS 365 administration.
• Basic networking and device troubleshooting knowledge.

Responsibilities

• Provide first-level technical support for hardware, software, network and infrastructure issues.
• Respond to incidents via IT Service Desk within defined SLAs.
• Install and troubleshoot desktops, laptops, printers, IP phones, and mobile devices.
• Manage user accounts in Active Directory and Microsoft 365.
• Perform password resets, account unlocks, mailbox and distribution group admin.
• Monitor and report on server, network and infrastructure alerts; escalate as needed.
• Assist with onboarding/offboarding, device provisioning, and access management.
• Support basic Windows Server administration under guidance.

Skills

Customer service

Problem solving

Communication

Education

Associate’s degree in CS/IT or related field

Tools

Windows

Active Directory

Microsoft 365

VPN

TCP/IP

DNS

DHCP

Office 365

Job description

• Location 2439 Discovery Hills Parkway,Brookshire, TX, 77423,United States
• Employee Type Full Time

Contact information

• Name Luis Silva

Description

The Desktop Support Technician is responsible for providing first-level technical support for end users, IT infrastructure, and enterprise systems. The role focuses on resolving routine incidents, monitoring IT systems, supporting desktops, laptops, servers, Microsoft 365, and network connectivity, while escalating complex issues to the L2 Infrastructure team. The ideal candidate should have a strong foundation in Windows operating systems, networking, Microsoft technologies, and customer service.

Work Schedule: (Monday-Friday 10:00pm – 7:00am)

Essential Job Duties and Responsibilities:

• Provide technical support for hardware, software, network, and infrastructure-related issues.
• Respond to incidents and service requests through the IT Service Desk within defined SLAs.
• Install, configure, and troubleshoot desktops, laptops, printers, scanners, IP phones, and mobile devices.
• Create, modify, disable, and manage user accounts in Active Directory and Microsoft 365.
• Perform password resets, account unlocks, mailbox management, and distribution group administration.
• Install, configure, and support Windows 10/11 operating systems and Microsoft Office applications.
• Assist with basic Windows Server administration under the guidance of the L2 team.
• Monitor server, network, and infrastructure alerts and elevate critical issues when required.
• Perform routine system health checks and report abnormalities.
• Support LAN, Wi-Fi, VPN, printers, and basic network connectivity issues.
• Configure and troubleshoot basic TCP/IP, DNS, DHCP, and network settings.
• Install and update antivirus, endpoint security, and operating system patches.
• Assist in deploying new desktops, laptops, servers, and IT equipment.
• Perform hardware replacement and basic troubleshooting for desktops, laptops, and peripherals.
• Maintain IT asset inventory, documentation, and service records.
• Follow standard operating procedures (SOPs) and security policies.
• Support onboarding and offboarding activities, including user account setup, device provisioning, and access management.
• Coordinate with vendors for hardware warranty and service requests when required.
• Escalate unresolved technical issues to the L2 Infrastructure team with complete troubleshooting details.
• Participate in IT infrastructure maintenance activities and scheduled system upgrades.

Requirements

• Associate’s degree in computer science, Information Technology, or a related field.
• 1–3 years of experience in IT Help Desk, Desktop Support, or Infrastructure Support.
• Good knowledge of Windows operating systems and Microsoft Office.
• Basic understanding of Active Directory and Microsoft 365 administration.
• Basic networking knowledge, including IP addressing, DNS, DHCP, and Wi-Fi troubleshooting.
• Familiarity with desktop hardware, printers, and peripheral devices.