Desktop Support Engineer

TECEZE; Augusta (GA); On-site; USD 42,000 - 60,000; Full time

Job summary

TECEZE seeks a Technical Desktop Engineer to provide comprehensive end-user support, troubleshooting hardware, software, and network issues while delivering excellent customer service. The role emphasizes quick issue resolution and proactive communication.

Responsibilities include handling desktop, laptop, printer, and software problems, managing user accounts and access requests, and logging incidents in the ticketing system. A strong focus on teamwork and documentation is expected.

Qualifications

• Experience in Help Desk or Technical Support.
• Knowledge of Windows operating systems and Microsoft Office.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Experience with Active Directory and user account management.
• Familiarity with ticketing tools such as ServiceNow or Jira.
• Good troubleshooting and communication skills.

Responsibilities

• Provide Level 1 and Level 2 technical support to end users.
• Troubleshoot desktop, laptop, printer, and software issues.
• Resolve Windows and Office 365-related problems.
• Manage user accounts, password resets, and access requests.
• Log, track, and update tickets in the ticketing system.
• Escalate complex issues to the appropriate team.
• Support hardware installations, upgrades, and replacements.
• Maintain documentation of incidents and resolutions.

Skills

Help desk experience

Troubleshooting

Customer service

End-user support

Communication skills

Tools

ServiceNow

Jira

Active Directory

Office 365

Windows OS

Job description

Employment Type: Full-Time

Job Description

We are looking for a Technical Desktop Engineer to provide technical support and assistance to end users. The candidate will be responsible for troubleshooting hardware, software, and network-related issues while ensuring excellent customer service

.Key Responsibilities

• :Provide Level 1 and Level 2 technical support to end user
• sTroubleshoot desktop, laptop, printer, and software issue
• sResolve Windows and Office 365-related problem
• sManage user accounts, password resets, and access request
• sLog, track, and update tickets in the ticketing syste
• mEscalate complex issues to the appropriate team
• sSupport hardware installations, upgrades, and replacement
• sMaintain documentation of incidents and resolution

sRequired Skills

• :Experience in Help Desk or Technical Suppor
• tKnowledge of Windows operating systems and Microsoft Offic
• eBasic understanding of networking concepts (TCP/IP, DNS, DHCP
• )Experience with Active Directory and user account managemen
• tFamiliarity with ticketing tools such as ServiceNow or Jir
• aGood troubleshooting and communication skills