Night-Shift Desktop Support Technician (Windows/MS 365)

Kids for the Future; Brookshire (TX); On-site; USD 38,000 - 48,000; Full time

Job summary

Kids for the Future is seeking a Desktop Support Technician to deliver first-level IT support for end users, desktops, servers, and network services in Brookshire, TX. You will handle incidents, assist with onboarding, and work with the L2 team on escalations.

Ideal candidates have 1–3 years’ IT help desk experience, the ability to troubleshoot Windows environments, AD, and MS 365, plus solid customer service skills and a proactive approach.

Qualifications

• Associate degree required in CS/IT or related field.
• 1–3 years in IT Help Desk/Desktop/Infrastructure support.
• Strong Windows 10/11 and Microsoft Office knowledge.
• Familiarity with AD and MS 365 administration.
• Basic networking and device troubleshooting knowledge.

Responsibilities

• Provide first-level technical support for hardware, software, network and infrastructure issues.
• Respond to incidents via IT Service Desk within defined SLAs.
• Install and troubleshoot desktops, laptops, printers, IP phones, and mobile devices.
• Manage user accounts in Active Directory and Microsoft 365.
• Perform password resets, account unlocks, mailbox and distribution group admin.
• Monitor and report on server, network and infrastructure alerts; escalate as needed.
• Assist with onboarding/offboarding, device provisioning, and access management.
• Support basic Windows Server administration under guidance.

Skills

Customer service

Problem solving

Communication

Education

Associate’s degree in CS/IT or related field

Tools

Windows

Active Directory

Microsoft 365

VPN

TCP/IP

DNS

DHCP

Office 365

Job description

Kids for the Future is seeking a Desktop Support Technician to deliver first-level IT support for end users, desktops, servers, and network services in Brookshire, TX. You will handle incidents, assist with onboarding, and work with the L2 team on escalations.

Ideal candidates have 1–3 years’ IT help desk experience, the ability to troubleshoot Windows environments, AD, and MS 365, plus solid customer service skills and a proactive approach.