Desktop Support Specialist – Windows & macOS Expert

AMERICAN FUJI SEAL; Bardstown (KY); On-site; USD 45,000 - 55,000; Full time

Job summary

AMERICAN FUJI SEAL is seeking an IT Desktop Support Technician in Bardstown, KY for frontline technical support, troubleshooting hardware, software, and network issues, and managing IT assets. The role supports remote users, maintains systems, and delivers customer-focused service.

The ideal candidate has 1–3 years in IT Help Desk or Desktop Support, familiarity with Windows/macOS, VPNs, and AD, and IT certifications are preferred. Travel up to 10% may be required, and 1st shift hours apply.

Qualifications

• Associate degree in Information Technology, Computer Science, or related field preferred; equivalent work experience may be considered.
• Minimum of 1-3 years of experience in IT Help Desk, Desktop Support, or Technical Support roles.
• Experience troubleshooting hardware, software, and operating system issues.
• Working knowledge of Windows operating systems; macOS experience preferred.
• Basic understanding of networking concepts, including DNS, DHCP, IP addressing, VPNs, and Active Directory.
• Experience deploying workstations, printers, and related IT equipment.
• Experience using ticketing systems and asset management tools preferred.
• CompTIA A+, Network+, Microsoft certifications, or equivalent certifications are preferred.

Responsibilities

• Troubleshoot and resolve desktop, laptop, hardware, software, and application issues.
• Install, configure, and support Windows and macOS operating systems.
• Diagnose and resolve VPN connectivity and remote access issues.
• Support basic networking functions including IP addressing, DNS, DHCP, and Active Directory.
• Set up, configure, deploy, and maintain workstations, laptops, monitors, and other end-user devices.
• Install, configure, and troubleshoot printers and other peripherals.
• Respond to, track, and resolve IT support tickets, emails, and service requests in a timely manner.
• Document technical issues, resolutions, and procedures within the ticket management system.
• Perform asset tagging and maintain accurate inventory records for IT equipment.
• Assist with equipment upgrades, technology refreshes, and workstation relocations.
• Escalate complex technical issues when necessary.
• Maintain compliance with company IT policies, procedures, and security standards.
• Perform other duties as assigned.

Skills

Adaptability

Collaboration

Engagement

Integrity

Ownership

Education

Associate degree in IT/CS or related field

Tools

Ticketing systems

Asset management tools

Microsoft certifications

Job description

AMERICAN FUJI SEAL is seeking an IT Desktop Support Technician in Bardstown, KY for frontline technical support, troubleshooting hardware, software, and network issues, and managing IT assets. The role supports remote users, maintains systems, and delivers customer-focused service.

The ideal candidate has 1–3 years in IT Help Desk or Desktop Support, familiarity with Windows/macOS, VPNs, and AD, and IT certifications are preferred. Travel up to 10% may be required, and 1st shift hours apply.