Desktop Support Specialist – On-Site & Remote IT Expert

Planned Parenthood Los Angeles; Los Angeles (CA); Hybrid; USD 44,372 - 53,244; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Short Term Disability policies

403(b) Retirement plan with employer match

Generous vacation and holiday benefits

Job summary

A leading health care provider in Los Angeles seeks an experienced Desktop Support Specialist to provide technical support in both on-site and remote capacities. Responsibilities include managing end-user device issues, supporting desktop systems, and assisting with software deployments. Candidates should possess a high school diploma and relevant IT experience, along with strong skills in Windows workstations and customer service. The role offers a salary range of $32.21 - $38.65 per hour with comprehensive benefits.

Qualifications

• 5+ years experience as a Desktop Technician.
• Experience with software deployment applications.
• Ability to meet Los Angeles County background check requirements.

Responsibilities

• Provide hands-on end user device support.
• Serve as an additional point of contact for the help desk.
• Assist with software deployments and patching of desktop systems.

Skills

Windows-based workstation knowledge

Basic networking concepts

Remote support tools

Customer service skills

Education

High school diploma or equivalent

Associate degree in IT or relevant certifications

Tools

InTune

Help desk ticketing system

Job description

A leading health care provider in Los Angeles seeks an experienced Desktop Support Specialist to provide technical support in both on-site and remote capacities. Responsibilities include managing end-user device issues, supporting desktop systems, and assisting with software deployments. Candidates should possess a high school diploma and relevant IT experience, along with strong skills in Windows workstations and customer service. The role offers a salary range of $32.21 - $38.65 per hour with comprehensive benefits.