Desktop Support Specialist – Mac/Windows & AV

University Of Michigan; Michigan; On-site; USD 42,000 - 64,000; Full time

Job summary

The University of Michigan School of Music, Theatre & Dance seeks an IT Support Specialist to maintain Mac/Windows environments, resolve hardware and software issues, and provide classroom AV support on campus.

You will collaborate with the SMTD Unit IT team to deliver user training, manage tickets in TeamDynamix, handle hardware inventory, and assist with event technology across campus as needed.

Qualifications

• Associate degree or equivalent (computer related certifications) and 2 to 3 years experience.
• Hands-on experience installing and supporting Mac and Windows software and hardware in a networked environment.
• Strong customer service skills and ability to explain technical concepts to non-technical users.
• Excellent interpersonal, verbal and written communication skills.
• Ability to multi-task and manage competing demands with a positive attitude.
• Experience working with diverse communities, faculty, staff and students.

Responsibilities

• Provides computer/general application support for Macintosh/Windows operating systems.
• Provides technical support and service restoration for daily operations. Follows procedures and guidelines to install, configure, customize, troubleshoot, upgrade, integrate, and maintain systems, software, workstations, printers, wireless and handheld devices, and peripherals.
• Assist with management of hardware and software inventory through full lifecycle (research, evaluation, recommendation, procurement, configuration, deployment, maintenance, and disposition).
• Keeps abreast of current technologies. Tests hardware, software, and operating systems. Implements new technologies as directed by senior staff.
• Performs routine classroom/conference room AV support.
• Monitor TeamDynamix IT ticketing system daily and ensure tickets assigned are kept up to date.
• Other general support as needed.

Skills

Mac/Windows support

Customer service

Communication skills

Team collaboration

Time management

Hardware setup

Education

Associate degree or equivalent certifications

Tools

TeamDynamix

IT ticketing

AV hardware

Job description

The University of Michigan School of Music, Theatre & Dance seeks an IT Support Specialist to maintain Mac/Windows environments, resolve hardware and software issues, and provide classroom AV support on campus.

You will collaborate with the SMTD Unit IT team to deliver user training, manage tickets in TeamDynamix, handle hardware inventory, and assist with event technology across campus as needed.