Desktop Support Specialist

Creative Solutions Services, LLC; Columbus (OH); On-site; USD 42,000 - 60,000; Full time

Job summary

Creative Solutions Services, LLC is seeking an on-site Desktop Support specialist in Columbus, OH. The role covers resolving software, hardware, and network issues, with focus on Windows and Mac OS environments and supporting teachers, staff, and events.

You will provide timely technical assistance, maintain documentation, and collaborate with team members to ensure smooth operation of educational technology in multiple environments.

Qualifications

• 3+ years of desktop support experience.
• Experience supporting Windows and Mac OS.
• Experience with audio/visual equipment used in teaching, meeting, and event spaces.
• Strong customer service and communication skills.
• Ability to work as part of a team and independently, taking initiative when necessary.
• Organized and systematic approach to managing information and documentation.

Skills

Desktop support

Windows OS

Mac OS

A/V equipment

Customer service

Teamwork

Documentation

Job description

Join a dynamic team at one of the best educational institutions in the country. This team is dedicated to providing exceptional computer support services. We are seeking a skilled professional to resolve software, hardware, and network issues, offering technical assistance to a diverse range of customers and support specialists. This role involves supporting both Windows and Mac OS platforms, ensuring seamless operation in a variety of environments.

This is a 100% onsite position in Columbus, OH. All candidates must be local to the Columbus, OH metro area for consideration.

Required Experience

• 3+ years of experience in desktop support, with hands‑on experience supporting laptops, PCs, and peripheral devices.
• Proficiency in supporting both Windows and Mac OS environments.
• Experience with audio/visual equipment used in teaching, meeting, and event spaces.
• Strong customer service and communication skills.
• Ability to work as part of a team and independently, taking initiative when necessary.
• Organized and systematic approach to managing information and documentation.

Desired Skills

• Experience with network troubleshooting
• Familiarity with classroom technology installations or educational environments
• Leadership capabilities in managing projects and assignments.