End-User IT Support Specialist: Mac/Windows & A/V

Arizona State University; Tempe (AZ); On-site; USD 43,740 - 53,460; Full time

Job summary

Arizona State University is seeking an IT Support Specialist 1 to provide routine IT services to end users and support the mission through technology. The role entails endpoint support for faculty, staff, and student workers using hardware, software, and enterprise tools across an enterprise environment.

The position emphasizes service quality in line with service partnership agreements and requires strong MacOS/iOS, Windows, and A/V support capabilities.

Qualifications

• Associate's degree and one year of experience or equivalent experience/training.
• Must possess a valid U.S. driver’s license.
• Experience troubleshooting hardware and software IT issues.
• Experience with Windows 10/11 and macOS environments.
• Experience with enterprise tools and ticketing systems.

Responsibilities

• Prioritize team focus and adapt to a dynamic environment.
• Collaborate with teams/vendors to implement IT solutions.
• Provide guidance to staff and the ASU community on tech issues.
• Maintain day-to-day operations of the endpoint support area.
• Resolve IT support requests via remote tools, phone, email, and tickets.

Skills

MacOS expertise

iOS expertise

Jamf MDM

SCCM

Active Directory

InTune Management

A/V support

Windows 10/11

Network troubleshooting

Documentation

Education

Associate's degree

Tools

Bomgar

Zoom

ServiceNow

JAMF

SCCM

Job description

Arizona State University is seeking an IT Support Specialist 1 to provide routine IT services to end users and support the mission through technology. The role entails endpoint support for faculty, staff, and student workers using hardware, software, and enterprise tools across an enterprise environment.

The position emphasizes service quality in line with service partnership agreements and requires strong MacOS/iOS, Windows, and A/V support capabilities.