Mac & AV Tech Support Specialist for Education

Sacred Heart Greenwich; Greenwich (CT); On-site; USD 50,000 - 75,000; Full time

Job summary

Sacred Heart Greenwich seeks a Full-Time Technical Support Specialist/Media Specialist to support students, faculty and staff in a dynamic K-12 environment with a 1:1 laptop program. This year-round role includes evenings for events and occasional weekend support.

The successful candidate will manage Apple macOS/iOS and Windows environments, oversee the help desk, assist with AV setups, document solutions, and coordinate with vendors to resolve issues promptly.

Qualifications

• Three+ years supporting Mac and Windows users with hardware and software.
• College or technical degree in technology or equivalent experience.
• Commitment to ongoing professional development in IT.
• Hands-on experience with current hardware and software.
• Preferred: Jamf Casper Suite, macOS/Windows 10-11, networking basics, G Suite admin, Office/Workspace, ticketing, asset tracking.

Responsibilities

• Be the first point of contact for IT questions from students, faculty and staff.
• Troubleshoot and resolve hardware and software issues, coordinating with vendors as needed.
• Manage the help-desk ticketing system and document solutions for end users.
• Provide end-user training and write how-to materials/videos.
• Support AV needs for meetings and events, including sound/lighting and live streaming.
• Occasional after-hours support for evenings and weekend events.

Skills

Mac support

Windows support

Help desk

End-user training

Communication

Education

College or technical degree in technology

Tools

Jamf Casper Suite

G Suite admin

Microsoft Office

Google Workspace for Education

Job description

Sacred Heart Greenwich seeks a Full-Time Technical Support Specialist/Media Specialist to support students, faculty and staff in a dynamic K-12 environment with a 1:1 laptop program. This year-round role includes evenings for events and occasional weekend support.

The successful candidate will manage Apple macOS/iOS and Windows environments, oversee the help desk, assist with AV setups, document solutions, and coordinate with vendors to resolve issues promptly.