Deskside & Remote IT Support — Entry Level (Mon–Fri)

Sunrise Systems, Inc.; Logan (UT); On-site; USD 45,000 - 65,000; Full time

Job summary

A technology services company is looking for an IT Deskside Support Technician in Logan, Utah. The successful candidate will provide technical support for both onsite and remote users, focusing on end-user computing, troubleshooting hardware issues, and ensuring timely issue resolutions. Key qualifications include experience in IT support, strong customer service skills, and the ability to work independently in a structured environment. The role involves some after-hours support as needed.

Qualifications

• Experience in IT deskside and/or remote support.
• Hands-on experience troubleshooting end-user computing technologies.
• Strong customer service and communication skills.

Responsibilities

• Provide onsite and remote technical support for users.
• Troubleshoot and resolve hardware, software, and connectivity issues.
• Document incidents using the enterprise IT service management system.

Skills

Problem-solving attitude

Customer service orientation

Ability to work independently

Job description

A technology services company is looking for an IT Deskside Support Technician in Logan, Utah. The successful candidate will provide technical support for both onsite and remote users, focusing on end-user computing, troubleshooting hardware issues, and ensuring timely issue resolutions. Key qualifications include experience in IT support, strong customer service skills, and the ability to work independently in a structured environment. The role involves some after-hours support as needed.