Technical Support Specialist I - WashU IT

Washington-University-in-St.-Loui; St. Louis (MO); Presencial; USD 55.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Vacation time

Holidays

Health insurance

Metro transit pass

Tuition assistance

Retirement plan

Wellness programs

Caregiver leave

Tuition for family

Descripción de la vacante

Washington University in St. Louis seeks a Desktop Support Technician to provide daily helpdesk and on-site support for staff, faculty, and students. You will handle OS, software, hardware, and network issues, respond to tickets, and escalate where needed.

Working under moderate supervision, you will participate in system upgrades, document procedures, and liaise with senior staff to ensure reliable technology services across campus.

Formación

• High school diploma or equivalent required.
• 2 years of desktop support in an enterprise environment.
• Ability to work on call and travel to on- and off-campus locations.
• Proficient in operating systems, software installation, and hardware maintenance.

Responsabilidades

• Provide daily desktop support for OS, software, and hardware.
• Respond to tickets and escalate to appropriate teams as needed.
• Collaborate with service desk and senior staff on issue resolution.
• Participate in system upgrades, integration, and administration.

Conocimientos

Desktop support

Ticketing system

Operating systems

Software installation

Hardware maintenance

Networking basics

Customer service

Educación

High school diploma or equivalent

Descripción del empleo

LocationSAINT LOUIS, MO 63110Scheduled Hours40Position SummaryUnder moderate supervision, provides support of desktop computer systems and other technology-based systems for University staff, faculty and students. Desktop support provides technical support for computer operating systems, software, hardware and networking. This level requires a broad understanding of all standard enterprise office technologies to effectively support customer technical needs.Job DescriptionPrimary Duties & Responsibilities:Desktop support: Provides daily support for the computing desktop; including operating system, software installation and maintenance and hardware. Responds to assigned tickets. Evaluates, prioritizes, resolves problems and requests or escalates to appropriate support areas. Acts as the front-facing support liaison for all desktop-related support issues. Provides support documentation for Tier 1.Service desk: Collaborates with higher-level technical areas on planning and issue resolution. Prioritizes workload to appropriately respond to customer needs and demands. Acts as a liaison between customers and senior technical staff.Project facilitation: Completes tasks associated with projects or activities that relate to the desktop support environment, such as system upgrades, system integration and system administration.Performs other duties as assigned.Working Conditions:Job Location/Working ConditionsNormal office environment.Ability to work on call.Ability to travel to on- and off-campus locations.Physical EffortTypically sitting at a desk or table.Repetitive wrist, hand or finger movement (PC typing).EquipmentOffice equipment.The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.Required QualificationsEducation:High school diploma or equivalent high school certification or combination of education and/or experience.Certifications /Professional Licenses :No specific certification/professional license is required for this position.Work Experience:Providing Desktop Support In An Enterprise Environment (2 Years)Skills:Not ApplicableDriver's License:A driver's license is not required for this position.More About This JobWashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.Preferred QualificationsEducation:No additional education unless stated elsewhere in the job posting.Certifications /Professional Licenses :No additional certification/professional licenses unless stated elsewhere in the job posting.Work Experience:No additional work experience unless stated elsewhere in the job posting.Skills:Not ApplicableGradeG09-HSalary RangeBase pay is commensurate with experience.The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.QuestionsFor frequently asked questions about the application process, please refer to our External Applicant FAQ .AccommodationIf you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.Pre-Employment ScreeningAll external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.Benefits StatementPersonalUp to 22 days of vacation, 10 recognized holidays, and sick time.Competitive health insurance packages with priority appointments and lower copays/coinsurance.Take advantage of our free Metro transit U-Pass for eligible employees.WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.WellnessWellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!FamilyWe offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/EEO StatementWashington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.