Technical Support Specialist III (Part-Time) - Linux Support

Washington University in St. Louis; St. Louis (MO); On-site; USD 37,000 - 60,000; Full time

Job summary

Washington University in St. Louis seeks an experienced IT professional to provide advanced desktop support with a focus on Linux-based systems alongside Windows and macOS support. You will troubleshoot complex issues, respond to tickets, and contribute to documentation and process improvements.

The role includes deploying new PCs, managing equipment purchases, and assisting with AV in classrooms. Strong customer service and communication skills are essential as you interact with faculty and

Qualifications

• Education: High school diploma or equivalent.
• Work Experience: 5 years in desktop support or IT operations.
• No specific certification required.

Responsibilities

• Provide desktop and Linux-focused support; respond to tickets and document solutions.
• Set up/install/deploy PCs and peripherals; handle purchasing and billing for equipment.
• Escalate AV issues and support classroom/meeting spaces; collaborate with teams.

Skills

Accountability

Communication

Computing Platforms

Customer Service

Written Communication

Education

High school diploma

Associate degree

Bachelor's degree

Job description

Location

SAINT LOUIS, MO 63110

Scheduled Hours

20

Position Summary

Under minimal supervision, this position provides advanced technical support for desktop computer systems and other technology-based systems used by University faculty and staff, with a specialized focus on Linux-based systems and environments. The position supports computer operating systems, software, hardware, peripherals, and related technologies while serving as a technical resource for troubleshooting complex issues.This role will provide specialized Linux support, including troubleshooting operating system, software, hardware, connectivity, and configuration issues, while also supporting Windows, macOS, and other standard end-user technologies as needed. The position may serve as an escalation point and technical subject matter resource for Linux-related issues and will collaborate with other technical teams and vendors to research and resolve complex problems.The position will also be involved in equipment purchasing, including consultation and product recommendations, and may participate in technical projects, process improvement, documentation, and knowledge sharing. The employee interacts with a broad range of clients, requiring strong communication and customer service skills as well as the ability to use a variety of technical resources to provide a high level of support.

Primary Duties & Responsibilities

• Desktop support: Provides daily support for the computing desktop; including operating system, software installation and maintenance and hardware, with a particular focus on supporting and troubleshooting Linux-based systems and applications. Serves as a technical resource for Linux support and assists with complex Linux-related issues. Responds to assigned tickets. Evaluates, prioritizes, resolves problems and requests or escalates to appropriate support areas. Acts as the front-facing support liaison for all desktop-related support issues. Provides support documentation and collaborates with higher level technical areas on planning and issue resolution. Employee will be assigned tasks associated with projects; including system upgrades, system integration and system administration. Employee may conduct project planning activities related to system administration functions. The employee acts as a liaison between customers and senior technical staff and as such is required to have strong customer service skills, including great written and verbal communication skills.
• Sets up, installs, configures and deploys new PCs and peripheral equipment. This includes the pricing, purchasing and billing of that equipment to the appropriate source.
• Acts as an escalation point for audio-visual issues within classroom and conference spaces. Provides support in those spaces, develops familiarity with the customer needs and develops strategy to deliver those requests.
• Attends formal training, conduct self-paced training through online courses or on the job training, attends conferences and engage with peers to maintain broad understanding of technologies and keeping abreast of new technologies.

Working Conditions

Job Location/Working Conditions: Normal office environment

Physical Effort: Typically sitting at a desk or table

Equipment: Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

• Education: High school diploma or equivalent high school certification or combination of education and/or experience.
• Certifications/Professional Licenses: No specific certification/professional license is required for this position.
• Work Experience: Relevant Experience (5 Years)
• Skills: Not Applicable
• Driver's License: A driver's license is not required for this position.

Preferred Qualifications

• Education: Associate degree, Bachelor's degree
• Certifications/Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting.
• Work Experience: No additional work experience unless stated elsewhere in the job posting.
• Skills: Accountability, Communication, Computing Platforms, Customer Service, Liaison Work, Office Productivity Software, Oral Communications, Prioritization, System Administration, Written Communication

Grade

G11-H

Salary Range

$27.21 - $43.56 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department,

More About This Job

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.