Desktop Support Specialist I

AMERICAN SYSTEMS; Phoenix (AZ); On-site; USD 28,000 - 34,000; Full time

Job summary

AMERICAN SYSTEMS in Phoenix, AZ, is hiring a Desktop Support Specialist I to provide essential desktop and laptop support, assist with software/hardware installations, and support Microsoft Teams Rooms. The role requires basic Windows and Active Directory knowledge and the ability to troubleshoot and resolve issues. Candidate must be a U.S.

citizen and able to obtain a Public Trust; travel may be required. The position offers full-time hours and pays a stated range per hour with benefits per

Qualifications

• US citizenship required.
• Must be able to pass federal background investigation and obtain a Public Trust.
• Basic proficiency with Microsoft Office and Windows.
• Basic knowledge of Active Directory, Exchange, LDAP, and audio/video conferencing systems.
• Basic troubleshooting and remote user support skills.
• Some experience in problem analysis and solution identification.
• Valid state driver’s license; may travel between customer sites.
• REAL ID or equivalent badge/documentation may be required.

Responsibilities

• Provide desktop support for PCs, laptops, tablets, mobile devices, and printers.
• Assist in ensuring compliance with licensing, regulatory, and security requirements.
• Support IT Service Desk by handling basic technical issues.
• Assist with software and hardware installations per standards.
• Troubleshoot Microsoft Teams Rooms and manage equipment.
• Coordinate with Mobile Device Manager for device issuance and replacement.
• Assist with automated software deployments and inventory maintenance.
• Support Cyber Security Specialists during response activities.
• Maintain accurate records of hardware and software inventory.
• Assist with setup and configuration of printers (stand‑alone and network).
• Provide tier 1 support for Entrust‑related issues and ensure timely resolutions.
• Assist with onboarding of new desktops and laptops.
• Assist in proper disposal of surplus IT software and hardware.

Skills

Desktop support

Windows troubleshooting

Remote support

Troubleshooting

Customer service

Tools

Active Directory

Exchange

LDAP

Microsoft Teams Rooms

Job description

Desktop Support Specialist I

Location: US-AZ-Phoenix

ID: 2026-4959

Category: IT / Cyber Security / Network Systems

Position Type: Full-Time

Remote: No

Clearance Required: Public Trust (Tier 4)

Overview

Now Hiring at AMERICAN SYSTEMS

Epsilon, Inc. has joined AMERICAN SYSTEMS! As one organization, we offer expanded resources, streamlined operations, and increased opportunities for growth and development.

Join us to be part of a dynamic, collaborative environment dedicated to innovation and customer success.

Responsibilities

An average day:

The Desktop Support Specialist I is responsible for providing essential support for desktop and laptop PCs, ensuring compliance with licensing and regulatory requirements. Your role involves offering technical assistance to users, resolving IT support tickets, and assisting with software and hardware installations. You'll also provide support for Microsoft Teams Rooms and coordinate mobile device management. This position requires troubleshooting skills, familiarity with Microsoft Office and Windows, basic knowledge of Active Directory, and the ability to analyze and solve problems.

In this position you will:

• Provide desktop support for users, including PCs, laptops, tablets, mobile devices, and printers.
• Assist in ensuring compliance with licensing, regulatory, and security requirements.
• Support the IT Service Desk by handling basic technical issues.
• Assist in installing and maintaining software and hardware according to established standards and procedures.
• Assist with Microsoft Teams Rooms by troubleshooting issues and managing equipment.
• Assist in coordinating with Mobile Device Manager for mobile device issuance and replacement.
• Assist with automated software deployments and maintaining hardware/software inventories.
• Support Cyber Security Specialists during response activities.
• Assist in maintaining accurate records of hardware and software inventory.
• Assist in installing and configuring stand‑alone and network printers.
• Provide basic support for Microsoft Teams Rooms and troubleshooting associated issues.
• Assist in site visits for software upgrades and basic computer‑related issue resolution.
• Provide tier 1 support for Entrust‑related issues and ensure timely resolution of requests.
• Assist with the setup and delivery of new desktops and laptops.
• Assist in ensuring proper disposal of surplus IT software and hardware according to policy.

Qualifications

• As a requirement of this position, all candidates must be a U.S. Citizen. In accordance with 8 U.S.C. 1324b(a)(2)(C), we will not consider candidates for this position who do not meet the aforementioned conditions.
• Must be able to pass federal background investigation and obtain a Public Trust.
• Basic proficiency in current and future Microsoft Office and Windows versions.
• Basic knowledge of Active Directory, Exchange, LDAP, and audio/video conferencing systems.
• Basic troubleshooting and remote user support skills.
• Some experience in problem analysis and solution identification.
• Must possess a valid state driver's license, may be required to travel between customer sites.

• Must be able to present acceptable identification for customer badging and site access, such as a REAL ID compliant driver license, U.S. Passport, or other approved document from the GSA Required Identification List.

Pay Transparency Statement

AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $20.00/Hr. - USD $25/Hr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.

EEO Statement

EEO Race/Sex/Disability Status/Veteran Status