Desktop Support Specialist — Hardware & Networking (On-Site)

BERRY SOLUTIONS GROUP LLC; Hagerstown (MD); On-site; USD 50,000 - 65,000; Full time

Job summary

Berry Solutions Group LLC in Hagerstown, MD is seeking a Desktop Support Technician to diagnose and repair hardware and software issues across PCs, laptops, printers, and network devices. A+ certification is preferred, and 2–4 years of experience in managing and maintaining network environments are expected.

The role requires strong communication and customer service skills, the ability to work independently or in a team, and willingness to travel 1–2 hours for site support.

Qualifications

• 2–4 years of experience in managing and maintaining network environments.
• A+ certification is preferred.
• Experience with government environments is preferred.
• Excellent communication and customer service skills.

Responsibilities

• Provide diagnostics and troubleshooting for PCs, laptops, printers, NAS, and network equipment.
• Collaborate with team to improve repair processes and efficiency.
• Deliver excellent customer service by addressing tickets and issues.
• Maintain time and task tracking and report progress.
• Travel to other locations as needed (1–2 hours).

Skills

Customer service

Troubleshooting

Networking

Hardware maintenance

Communication

Teamwork

Education

A+ certification

Tools

LAN

NAS

Printers

Hardware diagnostics

Job description

Berry Solutions Group LLC in Hagerstown, MD is seeking a Desktop Support Technician to diagnose and repair hardware and software issues across PCs, laptops, printers, and network devices. A+ certification is preferred, and 2–4 years of experience in managing and maintaining network environments are expected.

The role requires strong communication and customer service skills, the ability to work independently or in a team, and willingness to travel 1–2 hours for site support.