Desktop Support Technician

BERRY SOLUTIONS GROUP LLC; Hagerstown (MD); On-site; USD 50,000 - 65,000; Full time

Job summary

Berry Solutions Group LLC in Hagerstown, MD is seeking a Desktop Support Technician to diagnose and repair hardware and software issues across PCs, laptops, printers, and network devices. A+ certification is preferred, and 2–4 years of experience in managing and maintaining network environments are expected.

The role requires strong communication and customer service skills, the ability to work independently or in a team, and willingness to travel 1–2 hours for site support.

Qualifications

• 2–4 years of experience in managing and maintaining network environments.
• A+ certification is preferred.
• Experience with government environments is preferred.
• Excellent communication and customer service skills.

Responsibilities

• Provide diagnostics and troubleshooting for PCs, laptops, printers, NAS, and network equipment.
• Collaborate with team to improve repair processes and efficiency.
• Deliver excellent customer service by addressing tickets and issues.
• Maintain time and task tracking and report progress.
• Travel to other locations as needed (1–2 hours).

Skills

Customer service

Troubleshooting

Networking

Hardware maintenance

Communication

Teamwork

Education

A+ certification

Tools

LAN

NAS

Printers

Hardware diagnostics

Job description

• Location: Hagerstown , Hagerstown , MARYLAND
• Employee Type: Full Time
• Date Posted: 09/23/2026
• Annual Salary: $50000.00 to $65000.00

About the Role

We are looking for a Desktop Support Technician to assist with a wide range of diagnostic and troubleshooting skills and knowledge, A+ certified is preferred and have the ability to perform maintenance services on various types of hardware. The candidate must be highly skilled yet generalized in the technology stack. It is crucial that the candidate be comfortable interacting with fellow employees and vendors.

About Berry Solutions Group

Berry Solutions Group is a leading IT Managed Service Provider that offers a wide range of IT solutions and services to small and medium-sized businesses. We help our clients achieve their business goals by providing them with reliable, secure, and efficient IT infrastructure and support. We are a team of passionate and experiences IT professionals who are committed to delivering excellence and customer satisfaction. At BSG, customer service is our top priority. We pride ourselves on delivering exceptional quality, integrity, and results. Our team is committed to solving complex problems and providing tailored IT solutions with care and precision.

Essential Functions and Duties

Proficient in the assembly and disassembly, calibration, usage and troubleshooting of personal computers, laptops, tablets, printers, scanners, network equipment (LAN), Network Area Storage (NAS) devices, tape libraries, handheld devices, IT peripherals, and other hardware devices.

Must be able to collaborate with team members to improve repair process and efficiency

Must be able to provide excellent customer service by addressing client issues tracked through tickets

Must be able to perform basic time and task tracking

Must be able to travel to other locations as needed (1-2 hours)

Minimum 2-4 years of experience in managing and maintaining network environments

A+ certification is preferred

General diagnostic and troubleshooting knowledge

Ability to perform maintenance services on various types of hardware

Experience working in government environments is preferred

Excellent communication, problem-solving, and customer service skills

Ability to work independently and as part of a team

Ability to manage multiple projects and prioritize tasks

Communication - Maintain clear and regular communication

Reliability - Be dependable and accountable

Timeliness - Ability to show up to work on time and ready to start a shift