Desktop Support Specialist: Client Services

NTT America, Inc.; Juncos (PR); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

Paid time off

Employee assistance

Job summary

NTT DATA seeks a Desktop Support Technician to join our team in JUNCOS, Puerto Rico. You will perform IMAC, break/fix, desk-side support and related IT services, collaborating with senior staff to resolve complex issues and ensure customer satisfaction.

The role requires strong communication, troubleshooting skills, and hands-on experience with desktop hardware, IP phones, and networks. Eligibility for benefits and a competitive hourly pay range are offered.

Qualifications

• 1+ year of desktop experience.
• CompTIA A+ certification preferred.
• Strong troubleshooting and communication skills.

Responsibilities

• Assists users in solving problems using available hardware and software tools.
• Supports, installs, and maintains personal computers, local area networks, server hardware, operating systems, software, and related IT sanctioned peripherals.
• Performs preventive maintenance, test and repair of equipment.
• Evaluates system configuration and software to ensure effective use of hardware resources. Addresses and resolves hardware, software and customer issues.
• Engages users to determine their potential future business requirements. Provides positive customer experience with each customer interaction.
• Applies good knowledge of processes and resources required to perform analytical and technical tasks on PC systems.
• Provides technical support and training to personal computer and PC network users.

Skills

Customer communication

Troubleshooting

CompTIA A+

Tools

PC hardware

IP phone support

Job description

NTT DATA seeks a Desktop Support Technician to join our team in JUNCOS, Puerto Rico. You will perform IMAC, break/fix, desk-side support and related IT services, collaborating with senior staff to resolve complex issues and ensure customer satisfaction.

The role requires strong communication, troubleshooting skills, and hands-on experience with desktop hardware, IP phones, and networks. Eligibility for benefits and a competitive hourly pay range are offered.