Desktop Support Technician

NTT DATA, Inc.; Juncos (PR); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k with company match

Paid time off

Employee assistance

Flexible spending or health savings

Life and AD&D insurance

Job summary

NTT DATA in Juncos, Puerto Rico, seeks a Desktop Support Technician to handle IMAC, break-fix, desk-side support, and related IT services for a strategic client. You will perform advanced configuration and repair of desktop/notebook equipment and IP phones, with emphasis on delivering high customer service.

Responsibilities include solving user problems, maintaining PCs/servers, preventive maintenance, and evaluating configurations.

Qualifications

• 1+ years of desktop experience.
• CompTIA A+ Certification preferred.
• Understanding of fundamentals of network and server/desktop administration.

Responsibilities

• Assists users in solving problems using available hardware and software tools.
• Supports, installs, and maintains PCs, LANs, server hardware, operating systems, software and peripherals.
• Performs preventive maintenance, tests and repairs of equipment.
• Evaluates system configurations and software to ensure effective hardware resource use.

Skills

CompTIA A+ (Certification)

Customer service

Troubleshooting

Communication

Job description

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We are currently seeking a Desktop Support Technician to join our team in JUNCOS, Puerto Rico (PR-PR), Puerto Rico (PR).

The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include: IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivery high level of customer service.

Responsibilities include performing advanced configuration and repair of desktop/notebook computer equipment and IP phone handsets including network drops and/or cabling, advanced troubleshooting of technical issues on desktop/notebook computer equipment, low-level configuration and support of server/storage equipment when guided by more senior personnel.

This position will be a Client based position.

Role Responsibilities

• Assists users in solving problems using available hardware and software tools
• Supports, installs, and maintains personal computers, local area networks, server hardware, operating systems, software, and related IT sanctioned peripherals. Installs and supports both hardware and software components for user groups
• Performs preventive maintenance, test and repair of equipment
• Evaluates system configuration and software to ensure effective use of hardware resources. Addresses and resolves hardware, software and customer issues
• Engages users to determine their potential future business requirements. Provides positive customer experience with each customer interaction
• Applies good knowledge of processes and resources required to perform analytical and technical tasks on PC systems
• Provides technical support and training to personal computer and PC network users

Desired Skills

• Ability to develop business relationships and communicate effectively with the user community
• Strong troubleshooting skills
• CompTIA A+ (A Plus) Certification preferred
• Understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment
• Knowledge of processes and resources required to perform analytical and technical tasks on PC systems

Basic Qualifications

• 1+ years of desktop experience

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting hourly pay range for this role is $15.42 – $20.87. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, lifeand AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us .

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

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