IT Support Technician: End-User & AD VPN Expert

Island Finance LLC; San Juan (PR); On-site; USD 42,000 - 56,000; Full time

Job summary

Island Finance LLC is seeking an IT Help Desk Technician in Puerto Rico to provide end-user support for desktops, software, and network services. You will handle tickets, diagnose issues, and guide users through solutions from headquarters and branches.

The role requires strong customer service, attention to detail, and willingness to travel up to 25% to support branch locations in a fast-paced financial environment.

Qualifications

• Bachelor's degree or equivalent in information technology.
• 2+ years of experience in IT support or help desk.
• Experience in financial services or heavily regulated industries preferred.

Responsibilities

• Provide technical assistance for computer systems, hardware and software.
• Open, monitor and update service tickets; assist with device configurations.
• Support PBX, VPN/SSL, RDP, and Active Directory-related tasks.
• Travel to branches as needed and support on-site IT issues.

Skills

Customer service

Analytical skills

Problem solving

Teamwork

Education

Bachelor's degree or equivalent in IT

Tools

Active Directory

Office 365

Windows 10

VPN/SSL

RDP

Job description

Island Finance LLC is seeking an IT Help Desk Technician in Puerto Rico to provide end-user support for desktops, software, and network services. You will handle tickets, diagnose issues, and guide users through solutions from headquarters and branches.

The role requires strong customer service, attention to detail, and willingness to travel up to 25% to support branch locations in a fast-paced financial environment.