Desktop Support Technician

NTT America, Inc.; Juncos (PR); In loco; USD 21.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

401k with company match

Paid time off

Employee assistance

Descrizione del lavoro

NTT DATA seeks a Desktop Support Technician to join our team in JUNCOS, Puerto Rico. You will perform IMAC, break/fix, desk-side support and related IT services, collaborating with senior staff to resolve complex issues and ensure customer satisfaction.

The role requires strong communication, troubleshooting skills, and hands-on experience with desktop hardware, IP phones, and networks. Eligibility for benefits and a competitive hourly pay range are offered.

Competenze

• 1+ year of desktop experience.
• CompTIA A+ certification preferred.
• Strong troubleshooting and communication skills.

Mansioni

• Assists users in solving problems using available hardware and software tools.
• Supports, installs, and maintains personal computers, local area networks, server hardware, operating systems, software, and related IT sanctioned peripherals.
• Performs preventive maintenance, test and repair of equipment.
• Evaluates system configuration and software to ensure effective use of hardware resources. Addresses and resolves hardware, software and customer issues.
• Engages users to determine their potential future business requirements. Provides positive customer experience with each customer interaction.
• Applies good knowledge of processes and resources required to perform analytical and technical tasks on PC systems.
• Provides technical support and training to personal computer and PC network users.

Conoscenze

Customer communication

Troubleshooting

CompTIA A+

Strumenti

PC hardware

IP phone support

Descrizione del lavoro

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization.

We are currently seeking a Desktop Support Technician to join our team in JUNCOS, Puerto Rico (PR-PR), Puerto Rico (PR).

The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include: IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivery high level of customer service.

Responsibilities include performing advanced configuration and repair of desktop/notebook computer equipment and IP phone handsets including network drops and/or cabling, advanced troubleshooting of technical issues on desktop/notebook computer equipment, low-level configuration and support of server/storage equipment when guided by more senior personnel.

This position will be a Client based position.

Role Responsibilities

• Assists users in solving problems using available hardware and software tools
• Supports, installs, and maintains personal computers, local area networks, server hardware, operating systems, software, and related IT sanctioned peripherals. Installs and supports both hardware and software components for user groups
• Performs preventive maintenance, test and repair of equipment
• Evaluates system configuration and software to ensure effective use of hardware resources. Addresses and resolves hardware, software and customer issues
• Engages users to determine their potential future business requirements. Provides positive customer experience with each customer interaction
• Applies good knowledge of processes and resources required to perform analytical and technical tasks on PC systems
• Provides technical support and training to personal computer and PC network users

Desired Skills

• Ability to develop business relationships and communicate effectively with the user community
• Strong troubleshooting skills
• CompTIA A+ (A Plus) Certification preferred
• Understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment
• Knowledge of processes and resources required to perform analytical and technical tasks on PC systems

Basic Qualifications

• 1+ years of desktop experience

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting hourly pay range for this role is $15.42 – $20.87. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (http://us.nttdata.com/en/compliance#eeos). If you'd like more information on your EEO rights under the law, please click here (http://us.nttdata.com/en/compliance#know-your-rights). For Pay Transparency information, please click here (http://us.nttdata.com/en/compliance#ppnp).