Desktop Support Specialist

Kelly Science, Engineering, Technology & Telecom; Whiteland (IN); On-site; USD 44,083; Full time

Job summary

A leading staffing firm in Whiteland, IN, is seeking a Technical Support Specialist with senior-level experience. The role involves troubleshooting desktop user problems, resolving hardware issues, and assisting with software evaluations. Ideal candidates will have strong problem-solving and technical communication skills. The position offers a competitive pay rate of up to $32 per hour on a W2 contract basis.

Qualifications

• Mid-Senior level experience required.
• Strong troubleshooting skills for desktop support.
• Background in IT with experience in a warehouse is a plus.

Responsibilities

• Troubleshoot user problems at the desktop.
• Assist Project Managers in technology evaluations and recommendations.
• Evaluate system potential by testing compatibility of new programs.

Skills

Problem Solving

Presenting Technical Information

Process Improvement

Software Maintenance

Software Testing

Network Design and Implementation

Load Balancing and Scalability

Software Performance Tuning

Network Performance Tuning

Database Performance Tuning

Job description

Direct message the job poster from Kelly Science, Engineering, Technology & Telecom

IT Recruiter / Hiring the best and the brightest

Important information: To be immediately considered, please send an updated version of your resume to [e-mail]

Title: Technical Support

Location: Whiteland, IN, 46184

Duration: 12 months

W2 Contract (No C2C)

Pay rate: Can go up to $32 per hour

Shift -

• 8am-4pm

Note- An IT person with Warehouse experience is a plus

• Troubleshoot user problems at the desktop.
• Knowledge of PC hardware, software and networking issues.
• Independently resolves hardware break-fix issues, network connectivity and application related questions for third party products.
• Escalates or perform server functions, particularly related to resolving issues at the desktop as well as TCP/IP connectivity and IP set-ups.
• Coordinates with the appropriate subject matter experts to obtain assistance to resolve concerns for proprietary applications of the client.
• Assist Project Managers in the end to end process for destination moves and hardware/software upgrades. Includes client interviews, technology evaluations and recommendations, developing integration requirements, application configuration/distribution, UAT, on site resource management, technical training and Day One support.

Technical Support Specialist (Senior Level) Job Duties:

• Evaluates system potential by testing compatibility of new programs with existing programs.
• Evaluates expansions or enhancements by studying work load and capacity of computer system.
• Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.
• Confirms program objectives and specifications by testing new programs; comparing programs with established standards; making modifications.
• Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.
• Evaluates vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs.
• Performs and/or attends hardware/component factory acceptance testing.
• Places software into production by loading software into computer; entering necessary commands.
• Places hardware into production by establishing connections; entering necessary commands.
• Maximizes use of hardware and software by training users; interpreting instructions; answering questions.
• Maintains system capability by testing computer components.
• Prepares reference for users by writing operating instructions.
• Maintains historical records by documenting hardware and software changes and revisions.
• Maintains client confidence and protects operations by keeping information confidential.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.

Technical Support Specialist (Senior Level) Skills and Qualifications:

• Problem Solving
• Presenting Technical Information
• Process Improvement
• Software Maintenance
• Software Testing
• Network Design and Implementation
• Load Balancing and Scalability
• Software Performance Tuning
• Network Performance Tuning
• Database Performance Tuning

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Medical Equipment Manufacturing

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