Information Technology Desktop Support

AllSTEM Connections

Canton (OH)

On-site

USD 28,413 - 40,467

Full time

14 days+

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Job summary

A technology staffing agency is seeking an IT Desktop Support professional to provide onsite support, manage IT requests, and ensure service level agreements are met. Ideal candidates have at least 3 years of experience, and a professional education in IT. Strong communication and organizational skills are essential for success in this role.

Qualifications

Minimum 3 years of experience in a support role.
Experience engaging with senior executives.
Experience supporting multi-vendor solutions.

Responsibilities

Provides PC and mobile device supports within the corporate headquarters.
Manages day-to-day level 1 or 2 IT requests from users.
Participates in IT projects as required.

Skills

Communication skills

Attention to detail

Team player attitude

Interpersonal skills

Organizational skills

Education

Professional education in Computer Science, Information Technology or related field

Tools

Windows operating systems

M365

Active Directory

SCCM

Microsoft Intune

Job description

AllSTEM Connections is excited to be recruiting on behalf of one of our esteemed clients!

We are currently seeking qualified candidates for the following opportunity. If you're looking to take the next step in your career and align with a company that values innovation, collaboration, and growth, we encourage you to review the position details below and apply today.

Role- IT Desktop Support

Hourly – USD 25.00 /hr

Onsite position / Local Candidates only

Location - 350 Orchard Ave NE, North Canton, OH 44720

Contract End Date - 3/5/2026

Job Summary

Qualifications:

Professional education in Computer Science, Information Technology or related field
Minimum 3 years of experience in a support role
Experience supporting and assessing multi-vendor solutions
Experience working within multi-disciplinary teams in a complex project setting
Experience engaging with a variety of stakeholders including senior executives
Good communication skills – both written and verbal
Strong attention to detail
Support Windows operating systems and corporate image installation and maintenance
M365 management/troubleshooting, including (Outlook, MS Teams, Word, Excel and Bit locker Management)
Maintain high level of professionalism
Understanding of Exchange, Unified Communications, Active Directory, SCCM, Windows, Microsoft Intune, Autopilot, MS Office, Web applications and emerging technologies.

Preferred Qualifications

Professional appearance and demeanor with team player attitude
Comfort and ease interacting with individuals at all levels of the organization.
Strong interpersonal and organizational skills
Sense of urgency

Responsibilities:

Provides PC and mobile device supports within the corporate headquarters and surrounding campus
Performs inventory management on IT related assets for North America region
Manages day-to-day level 1 or 2 IT requests from users walking in and remote requests
Uses IT ticketing system to ensure IT service level agreements are meet
Supports global IT L3 support teams as needed with hands/eyes
Provides White glove support to our senior leadership team
Performs hardware support for print devices, workstations, mobile devices and collaboration room equipment
Utilizes an IT Asset management system to ensure all IT system assets are up to date
Liaises with Local IT Procurement teams as needed
Participates in IT projects as required

Seniority level