Desktop Engineer

KTek Resourcing

Madisonville (KY)

On-site

USD 55,000 - 75,000

Full time

14 days+

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Job summary

A leading IT services company is seeking a Senior Technical Recruiter to provide onsite IT support in a hospital environment. Responsibilities include troubleshooting, hardware lifecycle management, and ensuring excellent customer service. Ideal candidates should have relevant experience or an associate degree in a related field.

Qualifications

4+ years technical support experience or 6+ years in lieu of a degree.
Experience with deployment, repair of hardware and software.
Ability to lift 40 lbs and navigate different environments.

Responsibilities

Provide customer service support to internal users and vendors.
Install, deploy, troubleshoot, and maintain hardware and software.
Maintain detailed and accurate records in management applications.

Skills

Customer Service

Troubleshooting

Technical Support

Communication

Self-directed Learning

Education

Associate degree in relevant field

Tools

Microsoft Office Suite

Windows operating systems

Job description

1 week ago Be among the first 25 applicants

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Core Function

The technology support specialist provides onsite IT support at a customer site (hospital environment)

This position is responsible for a wide variety of hardware, software, application, and as a Service technologies throughout the healthcare system. This function includes

support to incident break/fix, service request fulfillment, deployments, upgrades, hardware lifecycle management, and collaborative work with other tier II and III IT and shared services teams throughout the organization as the boots on the ground resource

Primary Responsibilities & Competencies

• Provide customer service support to both internal users, external customers, and vendors

• Install, deploy, troubleshoot, repair, maintain, and lifecycle hardware and software throughout the organization.

• Maintains detailed and accurate records in workload management, asset management, and administrative applications

• Provides tier I and II support in all areas of the organizational service portfolio.

• Provides excellent customer service to all levels of employees including customers, peers, and leadership.

• Accurately follows documentation and checklists to ensure efficiency and consistency.

• Participates and engages in team meetings, team building activities, and other opportunities to strengthen the department.

• Communicates in a professional, positive and timely manner in person, on the phone, and via electronic means.

• Uses routine troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer.

• Self-directed once assigned work and functions with considerable independence.

• Shows an interest in learning more advanced aspects of the functional skills.

• Actively maintains a level of self-study related to technology and customer service.

• Able to communicate with the customer in non-technical terms so the users can understand

Qualifications

• Associate degree in relevant field with 4+ years technical support experience or 6+ years of technical support experience in lieu of a degree.

• Experience with the deployment, repair and maintenance of computer hardware such as workstations, laptops, IP phones, smartphones, tablets, printers, copiers, and scanners.

• Experience with the deployment, repair and maintenance of software such as the Microsoft Office Suite and Windows operating systems.

• Familiarity with general networking and customer/server concepts.

• Ability to lift 40 lbs, work in an environment of varying temperatures, ability to navigate within buildings/units/floors, and travel throughout the service delivery area with a reliable mode of transportation

Seniority level