Desktop Support Specialist

Kelly Science, Engineering, Technology & Telecom

Clarion (IA)

On-site

USD 37,195

Full time

14 days+

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Job summary

A technology staffing agency is seeking a Computer Support Associate II in Clarion, Iowa. This role involves supporting IT processes, imaging computers, and managing supplies. Candidates should have knowledge of networking concepts and IT experience preferred but recent graduates are also encouraged to apply. The position offers a pay rate of $27 per hour and is a W2 contract for 12 months.

Qualifications

1 year or more IT experience preferred, but recent college graduates will be considered.

Responsibilities

Imaging computers and replacing printer toner.
Documenting and distributing information.
Maintaining equipment and supplies.
Troubleshooting end user tickets.

Skills

Knowledge of computing and networking concepts

Ability to use standard desktop load applications

Knowledge of computer security policies

IT experience

Tools

Microsoft Office

Job description

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Job Title: Computer Support Associate II (Infrastructure Engineer)

Pay rate: $27 per hour

Duration: 12 months

W2 contract only (No C2C)

First Shift Position- 7/8am flex start

Metatarsals are required on the first day

Visa sponsorship is not available, now or in the near future, for this position.

Job Duties:

Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
Responsible for effective e-mail communications and ability to create and maintain basic
documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates – exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests
Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.

Job Requirements:

Knowledge of computing and networking concepts and fundamentals- Windows operating systems.
Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
Knowledge of computer security policies and a general overall knowledge of computer security concepts.
1 year or more IT experience preferred, but recent college graduates will be considered

*** If this position may be interested to you, please email me back at somp767@kellyservices.com with your most up to date resume in word format) and advise the best time and number at which you can be reached****

Seniority level