Desktop Support Analyst

360 IT Professionals; Indianapolis (IN); On-site; USD 40,000 - 55,000; Full time

Job summary

A dynamic technology services provider is seeking a Desktop Support Analyst in Indianapolis, IN. The role requires providing first-level support for various desktop applications, diagnosing hardware and software issues, and performing servicing of company products. Candidates should possess a Bachelor's degree, 1-2 years of experience, and a valid driver's license. This position involves travel between sites, requiring reliable transportation.

Qualifications

• 1-2 years related work experience.
• Must have valid driver's license and reliable transportation.

Responsibilities

• Provide first level support to users of various desktop applications.
• Diagnose mechanical, hardware, software and systems failures.
• Perform remote, on-site or in-house servicing and/or repair of company products.

Skills

Technical support

Troubleshooting

Wi-Fi networks knowledge

Microsoft Office 2013

Education

Bachelor’s Degree or equivalent

Tools

Toshiba laptop

Wyse Thin Appliance

Signature Capture Device

Corded Scanner

Job description

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.

Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile.

Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one’s business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel’s through us.

We make sure that we deliver performance driven products that are optimally developed as per your organization’s needs. Take a shot at us for your IT requirements and experience a radical change.

Job Description

Job ID : 0002606359

Role : Desktop Support Analyst

Location : Indianapolis IN 46240

Duration : 6-12 Months

Job Description:

Desktop Support Analyst I is responsible for providing first level support to users of various desktop applications such as Microsoft.

Ability to multi-task and support high level of trouble shooting user issues via telephone and remote applications.

Bachelor’s Degree or equivalent.

1-2 years related work experience.

Position Summary

This is a driving position must use own vehicle and pass motor vehicle check.

• Provide technical support on operational or maintenance aspects of system equipment.
• Diagnose mechanical, hardware, software and systems failures, using established procedures.
• Basic technical understanding of Wi Fi networks, switches and routers.
• Perform remote, on-site or in-house servicing and/or repair of company products/services.
• Toshiba laptop running Window 7, Microsoft Office 2013, Internet Explorer 11
• Wyse Thin Appliance using Citrix
• Signature Capture Device
• Corded Scanner

Position Requirements

• Must have valid driver's license, three consecutive years of active driving history, successfully complete driver's safety training, and otherwise comply with Sprint's Driver Safety Policy and guidelines.
• Reliable transportation as needed to move between sites throughout the day as necessary