IT Support Specialist

Collabera; Cincinnati (OH); On-site; USD 38,572 - 41,328; Full time

Job summary

Collabera is seeking an L2 Tech Support professional in Cincinnati, providing essential on-site technical support for desktop and network systems. This entry-level role entails troubleshooting, managing technical issues, and ensuring seamless operations. Ideal candidates will have a background in IT and strong communication skills.

Qualifications

• Degree in Information Technology or equivalent experience preferred.
• Experience in 2nd-line technical support.
• Strong communication and interpersonal skills.

Responsibilities

• Provide break/fix support for desktops, laptops, and peripherals.
• Troubleshoot enterprise applications and manage ticket queues.
• Support network configuration and coordinate with vendors.

Skills

Basic LAN/WAN troubleshooting

Application software setup

Software installations

Active Directory user/group management

DNS

Group Policy

Networking

Firewall support

Incident and problem management

ITIL processes

Effective communication

Interpersonal skills

Education

Degree in Information Technology or related field

Job description

1 week ago Be among the first 25 applicants

This range is provided by Collabera. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$28.00/hr - $30.00/hr

Direct message the job poster from Collabera

Talent Specialist for Pharmaceutical | Scientific | Healthcare | Medical Device | Biotech | Functional - IT / Technical, Non IT Firms across U.S -…

About the Role:

• We are seeking a dedicated L2 Tech Support professional to join our team, with a focus on site migrations. This position requires working on-site five day a week at the customer location, delivering essential technical support and ensuring seamless operations.

Pay Range: $28- $30

Responsibilities:

Provide break/fix support for desktops, laptops, and peripherals.

Re-image devices and reinstall/configure applications as needed.

Troubleshoot issues related to:

Enterprise applications

Coordinate with third-party vendors for:

Escalations

Hardware replacements

Document issues and resolutions in the IT service management system.

Support all local applications and escalate global application issues to the second-level support team.

Manage PC installations, upgrades, and refreshes, ensuring user settings are preserved.

Support:

Network configuration

Vendor coordination for printer setup/repairs

Install and configure:

Desktops

Laptops

Associated peripherals

Provide onsite and remote technical assistance to end users.

Manage the ticket queue to ensure timely resolution and closure within SLA timelines.

Develop standard configuration documentation and procedures.

Coordinate with:

Level 3 support groups for enhanced service delivery

Provide IT support for on-site or off-site events and meetings.

Assist with disaster recovery and emergency response efforts.

Understand and support:

Active Directory

DNS

Group Policy

Networking

Firewall configurations

Educational Qualifications:

A degree or equivalent experience in Information Technology or a related field is preferred.

Required Skill:

Strong understanding of:

Basic LAN/WAN troubleshooting

Proficiency in:

Application software setup

Software installations

Familiarity with:

Support needs

Active Directory user/group management

DNS, Group Policy, Networking, and Firewall support

Experience in:

2nd-line technical support

Incident and problem management

Good knowledge of SLAs and ITIL processes

Effective written and verbal communication skill

Strong interpersonal skill for working with:

End users

Senior management

Internal IT teams

Project teams

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

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