Desktop Support Specialist

Heartland Food Products Group; Indianapolis (IN); Hybrid; USD 55,000 - 70,000; Full time

Job summary

Heartland Food Products Group in Indianapolis, IN is seeking a Desktop Support Specialist to deliver technical support across desktops, laptops, printers, and mobile devices in our corporate office and remote locations.

The ideal candidate has 2+ years IT experience, a Bachelor degree, and strong troubleshooting, communication, and documentation skills, with hands-on experience in Windows environments, Active Directory, and Office 365.

Qualifications

• 2+ years IT industry experience required.
• Bachelor degree in IT or related field required.

Responsibilities

• Provide remote, telephone, and onsite desktop support for Windows and various software.
• Configure, maintain, and deploy Windows desktops, laptops, and mobile devices.
• Diagnose and resolve hardware, software, and network issues in a timely manner.
• Triage help desk tickets and route to IT team resources.
• Maintain equipment inventory and documentation of tasks and statuses.
• Assist with after-hours/weekend support as needed.

Skills

Desktop support

Windows

Active Directory

Office 365

Communication

Troubleshooting

Education

Bachelor's degree in IT or related field

Tools

Dell/HP/Apple hardware

Windows 10

Microsoft Office applications

Adobe products

VPN

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Desktop Support Specialist

Full-Time US Professional-Hourly Clay Terrace, Carmel, IN, US

2 days ago Requisition ID: 5117

JOB Description

JOB TITLE: Desktop Support Specialist

DEPARTMENT: Information Technology

LOCATION: Indianapolis, IN

REPORTS TO: IT Service Manager

STATUS: Full-time

SCOPE

Assist the staff in our corporate office, manufacturing facility, and remote locations with technical support of desktops, laptops, workstations, mobile devices, printers, servers, network equipment, applications and related technology. Your support includes specification, installation and testing of computer systems and peripherals within established guidelines.

KEY RESPONSIBILITIES

• Remote, telephone, and onsite desktop support for Windows and a variety of commercialsoftware for a staff of varied technical levels
• Configure, maintain and deploy Windows desktops, laptops, and mobile devices
• Performs technical support; analyzing, researching, diagnosing, installation, and resolution ofcomplex desktop/notebook computers, operating systems, applications and hardwaretechnologies and associated problems.
• Triage incoming help desk tickets and route to appropriate IT team resources.
• Support for a wide variety of hardware including computers, printers, peripherals and mobiledevices.
• Complete appropriate documentation associated with ticket management and employee supportby providing detailed documentation of all tasks, troubleshooting steps and current status of eachincident
• Help maintain equipment inventory and organization
• Write and maintain documentation and training materials for employee education
• Regular auditing of equipment and software health
• Work with vendor support contacts to resolve technical problems with equipment and software.
• After hours/Weekend support as needed

PHYSICAL DEMANDS

• Must be able to physically perform the functions of climbing, balancing, stooping, kneeling,crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing,and repetitive motions
• Ability to lift 25 pounds independently and up to 50 pounds with assistance

QUALIFICATIONS

• 2+ years IT industry experience and Bachelor degree.
• 2+ years of full-time technical experience that includes maintenance, troubleshooting, repair,deployment, upgrades, enhancements, and configuration of hardware, software and operatingsystems in a networked production environment (PC and Macintosh)
• 2+ years supporting, troubleshooting and installing Microsoft Office 2010 – 2019, Office 365, andAdobe products
• Experience with Dell, HP and Apple hardware, Windows 10, AV, VPN, Active Directory, Microsoftcertified professional a plus
• Very strong troubleshooting, prioritization, self-motivation, analytical, organizational and communication skills
• Excellent research skills, with an ability to evaluate the options and present them
• Works well in dynamic environment, ability to handle pressured situations and respond/adapt to new demands and changing priorities
• Ability to take on new tasks and learn new technologies in a fast-paced work environment
• Should have positive, constructive attitude and the ability to work both independently and in a team environment
• Ability to deliver results and to effectively manage and prioritize multiple projects and other responsibilities
• Good phone, written, and face to face communication and customer service skills
• Be able to work with people with a variety of different technical skill levels
• Able to design and work a problem tree on the fly
• Interested in learning new skills/methods and devising innovative solutions
• Interested in acquiring new skills in the IT field