Night Shift IT Support Analyst

Jobs via Dice; Charlotte (NC); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company seeks a Support Analyst I for a fully remote, entry-level position with a 12-month contract. Candidates should possess basic infrastructure experience and strong problem-solving skills. This role is perfect for recent graduates eager to gain experience in IT support and infrastructure management.

Qualifications

• Seeking entry-level candidates eager to develop IT support skills.
• 1 year related work experience preferred.

Responsibilities

• Provide support for data center infrastructure.
• Monitor and resolve technical issues.
• Assist in incident and work order management.

Skills

Basic infrastructure experience

Windows server experience

Linux experience

Problem resolution skills

Collaboration skills

Customer service skills

Education

Bachelor's degree in computer science or related field

High School/GED with 3 years experience

Tools

VMware

Citrix

Microsoft Office

Job description

6 days ago Be among the first 25 applicants

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Primary Talent Partners, is seeking the following. Apply via Dice today!

Primary Talent Partners has an exciting opportunity for a 12 month W2 contract with a large utilities client of ours that is open to fully remote candidates!

Please see details below and apply if qualified and interested!

Job Title: Support Analyst I

Length: 12 month w2 contract

Location: Fully Remote, local candidates to Charlotte, NC preferred

Schedule/Hours: Night shift, 12 hour shifts

Pay Range: $25.00-30.00/hr

• Please only apply if you are available to work on our W2 (No corp to corp, 1099, or sponsorship available)
  
  

We are seeking a dedicated and skilled individual to join our team as a Support Analyst I. This role is ideal for early career candidates, including recent college graduates, who are eager to develop their skills in IT support and infrastructure management.

Shift Schedule

This position requires working night shifts from 6pm to 6am, 3-4 days per week. The role is fully remote, but candidates local to our area are encouraged to apply.

• Week 1: Friday, Saturday, Sunday
• Week 2: Monday, Tuesday, Wednesday
• Week 3: Monday, Tuesday, Wednesday, Thursday
• Week 4: Monday, Tuesday, Wednesday
• Week 5: Monday, Tuesday, Wednesday, Thursday
• Week 6: Thursday, Friday, Saturday, Sunday
• Week 7: Friday, Saturday, Sunday
• Week 8: Thursday, Friday, Saturday, Sunday
• Week 9: Friday, Saturday, Sunday
• Week 10: Monday, Tuesday, Wednesday
  
  

Top Skills

• Basic infrastructure experience/skills
• Windows server experience; Linux experience highly preferred
• Predictive and proactive monitoring, issue resolution, and improved reliability of Data Center Infrastructure and business-critical applications
• Support for workstations, servers, storage, and a variety of software across IT
• Tier 2 monitoring and support for Enterprise Infrastructure environments (Client Server, Windows, Linux, Storage, Citrix, IIS, Web/Middleware) and Enterprise Batch Level Support (UAC or other monitoring platforms)
  
  

Responsibilities

• Provide proactive and predictive monitoring, support, and problem resolution of all data center infrastructure and software environments, storage, printing, networking, and batch environments
• Setup/modify, monitor, and track the client server production batch job flows
• Perform server reboots or system restarts (IPL) as needed
• Provide support internally for any technical issues requiring escalation
• Participate on project teams to provide support and consultation as needed
• Assist with monthly patch deployments
• Participate in ongoing cross-training of technical and process knowledge
• Review and complete incident, work order, e-Form, and other IT infrastructure related requests
• Lead and participate in major incidents and disaster recovery exercises
• Assist in determining, planning, and implementing necessary changes to the IT infrastructure as needed
• Develop and promote standard processes and procedures
• Identify and implement automation opportunities
  
  

Required Qualifications

• Bachelor's degree in computer science or related field
• 1-year related work experience
• In lieu of a bachelor's degree, a High School/GED and 3 years of related work experience
  
  

Desired Qualifications

• Strong collaboration and customer service skills
• Strong interpersonal skills with the ability to work effectively in a team environment
• Proficiency with Microsoft Office tools
• Highly motivated, flexible, and full of initiative
• Ability to lead amongst peers to fulfill requests and resolve issues
• Ability to analyze, resolve, and document problems and resolution
• Strong written and verbal communication skills
• Experience and working knowledge of virtualization technologies (VMware, Citrix)
• Windows server and desktop operating systems
• Linux and UNIX server operating systems
• Storage Area Network Infrastructure
  
  

Working Conditions

This is a virtual/remote position.

Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at

#PTPJobs

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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