Customer Support Technician

Rigbot

Fishers (IN)

On-site

USD 55,000 - 60,000

Full time

14 days+

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Job summary

Rigbot is seeking a Customer Support Technician to provide fast and effective technical assistance for clients. The role involves troubleshooting issues, communicating with users efficiently, and ensuring customer satisfaction. Ideal candidates should have a background in IT and strong problem-solving skills, along with a commitment to helping clients navigate technical challenges.

Qualifications

Proven experience as a help desk technician or customer support role.
Tech savvy with knowledge of office automation products.
Ability to diagnose and resolve basic technical issues.

Responsibilities

Serve as the first point of contact for customers seeking technical assistance.
Perform remote troubleshooting through diagnostic techniques.
Provide accurate information on IT products or services.

Skills

Customer-oriented

Communication

Technical troubleshooting

Problem-solving

Education

BSc/BA in IT, Computer Science or relevant field

Tools

Zendesk

Job description

Join to apply for the Customer Support Technician role at Rigbot

About Us

Did you know that 2/3 of every thing that you buy is brought to you by a Truck? Yet, over 80% of the trucking fleets survive on razor thin margins. They cannot expand or grow because of chronic driver shortages.

We are industry veterans who have seen these problems from the sidelines and wanted to do our part in fixing it. And we did by launching our company.

We know that trucking is not a glamorous industry. Rather than build yet another social app, we are bent upon bringing the Silicon Valley ingenuity into the old world of trucking and logistics.

We believe we are just getting started with an innovative product offering in this field. If you are interested in being part of “The Third Wave” as author Steve Case calls it in his book, you should join our small but highly motivated team.

Description

Responsibilities Include:

Serving as the first point of contact for customers seeking technical assistance over the phone or email
Performing remote troubleshooting through diagnostic techniques and pertinent questions
Determining the best solution based on the issue and details provided by customers

Job brief

We are looking for a competent Customer Support technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Customer Support technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company’s reputation and business.

Responsibilities

Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures

Skill Requirements

Must Have

Proven experience as a help desk technician or other customer support role
Tech savvy with working knowledge of office automation products, databases and remote control
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Proficiency in English
Excellent communication skills
Customer-oriented and cool-tempered
BSc/BA in IT, Computer Science or relevant field

Nice To Have