Desktop Support Specialist

Kelly Science, Engineering, Technology & Telecom; Waterloo (IA); On-site; USD 32,000 - 43,000; Full time

Job summary

Kelly Science, Engineering, Technology & Telecom is seeking an IT support technician for the Waterloo, IA site on the second shift (2:30 pm – 11:00 pm). This is an onsite W2 contract position providing deskside Tier 2 support, imaging computers, and asset management, with adherence to knowledge base articles.

OT may be available and there is a weekend on-call rotation. Some travel between Waterloo area locations is possible; metatarsals are required on the first day as part of safety gear.

Qualifications

• Knowledge of computing and networking concepts.
• Ability to use standard desktop load applications such as Microsoft Office.
• Knowledge of computer security concepts.
• 1 year or more IT experience preferred, but recent graduates will be considered.

Responsibilities

• Provide onsite deskside Tier 2 support to the Waterloo IA location.
• Imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
• Document, record, and distribute information; update assets and process logs.
• Maintain equipment, supplies, data supporting processes or operations; schedule routine maintenance and inventory.
• Apply basic technical knowledge to support processes and resolve issues using established KB articles.

Skills

Computing concepts

Networking concepts

MS Office

IT experience

Education

Information Technology degree or equivalent

High school diploma or equivalent

Job description

Pay Rate: $27 per hour

Location: Waterloo,IA, 50704

Type – W2 contract (No C2C)

Engine Works 2nd Shift shift IT support 2:30p - 11p at EW site.

Additional Information:

• This is for one, 2nd shift position - will work ONSITE:
• There is a weekend On-Call rotation that these positions will be a part of
• OT is possible
• Metatarsals are required on the first day
• Some travel between Waterloo area locations is possible

Job Description:

• Provide onsite deskside Tier 2 support to the Waterloo IA location through performing the following duties

Job Duties:

• Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
• Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
• Responsible for effective e-mail communications and ability to create and maintain basic
• documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates – exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests
• Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
• Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
• Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.

Job Requirements:

• Knowledge of computing and networking concepts and fundamentals
• Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
• Knowledge of computer security policies and a general overall knowledge of computer security concepts.
• 1 year or more IT experience preferred, but recent college graduates will be considered

Education Requirements:

• Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent