Computer Support Specialist

Kelly Science, Engineering, Technology & Telecom; Urbandale (IA); On-site; USD 35,817; Full time

Job summary

A technology services company in Urbandale is seeking a candidate for on-site field services support to provide deskside assistance for end-user computing and workplace technology. This role is ideal for someone with at least one year of relevant experience and excellent communication skills. Responsibilities also include managing asset lifecycles and supporting collaboration spaces. The position offers $26 per hour and requires a commitment of 40 hours per week, primarily onsite.

Qualifications

• Minimum 1 year of relevant experience.
• Working knowledge of desktop/laptop hardware and operating systems.
• Strong customer service and communication skills.

Responsibilities

• Provide on-site deskside support for technology.
• Manage asset lifecycle activities and support peripherals.
• Resolve incidents using documented procedures.

Skills

Customer service

Problem-solving

Communication

Team collaboration

Tools

ServiceNow

Desktop and laptop hardware

Job description

Overview

Important information: To be immediately considered, please send an updated version of your resume to [e-mail].

Pay Rate: $26 per hour

Location: Urbandale, IA, 50322

Duration: 2 years

Type – W2 contract (No C2C)

Top Must Haves:

• Focus on break fix for hardware/software and ensuring customer satisfaction
• Working and collaborating in a team environment to solve problems and work on projects
• Good communication and ability/desire to learn

Manager is open to recent grads

Education Preferred: no but relevant experience is

Years of Experience Required: 1 year min

40 hours/week. Onsite position

Please see updated highly preferred skill.

Someone who has some Audio Video (A/V) experience; that might include Microsoft Teams Rooms (MTR) and conference room support

Role Summary

Provides on-site field services support for end-user computing and workplace technology. This role delivers deskside, walk-up, and smart-hands support for a defined user community by executing standardized processes, supporting collaboration spaces, and maintaining reliable technology environments.

Key Responsibilities

• Provide on-site deskside support for laptops, desktops, peripherals, operating systems, and approved software.
• Deliver smart-hands support for infrastructure, network, server, and A/V teams following documented procedures.
• Support conference rooms and collaboration spaces, including displays, cameras, microphones, and MTR equipment.
• Perform computer deployments and refreshes, including imaging, configuration, setup, and user handoff.
• Manage asset lifecycle activities, including receiving, tagging, inventory updates, redeployment, and secure disposal.
• Support printers and peripherals, including basic troubleshooting, toner replacement, and vendor coordination.
• Resolve incidents and requests from ServiceNow queues using documented knowledge articles and unit processes.

Operational & Documentation Duties

• Execute standard, repeatable processes that are stable and well-documented.
• Accurately document work, outcomes, and follow-up actions in ServiceNow and asset management systems.
• Maintain basic records such as asset data, inventory logs, process documentation, and customer updates.
• Communicate clearly and professionally with users, peers, and partner teams.

Problem Resolution & Escalation

• Identify issues with supported environments or processes.
• Resolve issues using pre-established solutions where available.
• Escalate issues outside defined procedures with clear documentation and context.

Required Skills & Knowledge

• Working knowledge of desktop and laptop hardware, peripherals, and operating systems.
• Ability to follow KB articles and documented procedures to troubleshoot issues.
• Familiarity with enterprise support tools (e.g., ServiceNow, asset systems).
• Strong customer service, organization, and communication skills.