Desktop Support Specialist

Kelly Science, Engineering, Technology & Telecom; Johnston (IA); On-site; USD 65,761,000 - 88,971,000; Full time

Job summary

Kelly Science, Engineering, Technology & Telecom is seeking a Computer Support Associate for an onsite Johnston, IA role. The position is a W2 contract (no C2C) with a roughly 3-4 month duration, 1st shift, and a $27 per hour pay rate.

Potential extensions exist based on performance, with emphasis on basic hardware/software break-fix and customer satisfaction. Responsibilities include imaging computers, printer maintenance, asset lifecycle management, and supporting server/network teams.

Qualifications

• 1 year minimum experience required.
• Onsite 40 hours/week.
• No visa sponsorship available.

Responsibilities

• Provides basic day-to-day operational support for a computing environment following established procedures.
• Imaging computers and replacing printer toner; asset lifecycle management.
• Supports conference rooms and server/network teams; handles standard service records.
• Maintains documentation and records; manages tickets in ServiceNow.
• Recognizes and reports problems outside the scope of established procedures.

Skills

Break-Fix

Teamwork

Communication

Willingness to learn

Education

Relevant experience preferred

Tools

ServiceNow

Job description

Pay Rate: $27 per hour

Location: Johnston, IA, 50131

Type - W2 contract (No C2C)

Manager's note

• This is likely just a 3-4 month contract, though the manager is trying to get approval for one of the 2 to be extended long term if doing good work.
• They are going to be less stringent on technical aspect as there would be quite a bit of manual work needed (bring laptops from one place to another and that sort of thing).
• Recent grads looking to gain some experience would be a good target, but we'll consider candidates with more experience as well.

Specific Position Requirements

1st shift (roughly 7:30 - 4; flexible).

Must be able to lift 25-30 lbs to move equipment around.

**Visa sponsorship is not available, now or in the near future, for this position**

Top Must Haves:

• Focus on break fix for hardware/software and ensuring customer satisfaction
• Working and collaborating in a team environment to solve problems and work on projects
• Good communication and ability/desire to learn

*Manager is open to recent grads

Education Preferred: no but relevant experience is

Years of Experience Required: 1 year min

40 hours/week. Onsite position

Job Description/Day to Day responsibilities

Computer Support Associate

Provides basic day-to-day operational support for a computing environment (computer center, unit computing, a community of users, et c.), following established procedures, in order to contribute to the smooth running of that environment. Support activities require some technical background while being strongly administrative in nature. Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: --management of onsite desktop hardware, software troubleshooting, printer hardware management, and smart hands support for the server / network teams. Proves support for conference rooms, asset lifecycle management, and computer deployments for unit customers.

Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.

• Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
• Responsible for effective e-mail communications and ability to create and maintain basic documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates - exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests
• Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
• Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
• Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.