Help Desk Specialist

KellyOCG; Moline (IL); On-site; USD 34,440 - 48,216; Full time

Job summary

KellyOCG is seeking a reliable Infrastructure Engineer to provide onsite Tier 2 IT support at their World Headquarters in Moline, IL. The role involves imaging computers, printer maintenance, and managing ServiceNow tickets. Candidates should have knowledge of IT concepts, experience with AV setups, and proficiency in Microsoft Office. The position requires strong documentation and communication skills. This is a fully onsite role, requiring metatarsal safety boots on the first day and offering a flexible work shift.

Qualifications

• Knowledge of computing and networking concepts and fundamentals is essential.
• Experience supporting AV/conference room setups is required.
• Proficiency with Microsoft Office and standard business applications.
• Familiarity with agile methodology is a plus.
• Strong documentation, organizational, and communication skills are necessary.
• Knowledge of computer security policies and general security principles.
• Previous IT experience is preferred but recent graduates will be considered.

Responsibilities

• Provide deskside Tier 2 IT support for users at the World Headquarters.
• Perform and monitor stable processes like computer imaging and asset management.
• Update and maintain accurate equipment and asset records.
• Communicate effectively via email and maintain process logs.
• Identify and resolve operational problems using documented solutions.
• Maintain equipment and supplies; schedule routine maintenance.
• Support AV/conference room as required.
• Apply basic technical troubleshooting using KB articles.
• Use agile methodology in daily operations.

Skills

Knowledge of computing and networking concepts

Experience supporting AV/conference room setups

Proficiency with Microsoft Office

Familiarity with agile methodology

Strong documentation and organization skills

Knowledge of computer security policies

1 year or more IT experience preferred

Job description

Overview

Assignment Length: 17 Months (As a W2 employee of KellyOCG)

Pay Rate: $27.00 per hour

Shift Information: 1st Shift, flexible start between 7:00 AM and 8:00 AM, end between 5:00 PM and 6:00 PM; fully onsite

Work Environment: Office-based with occasional driving to other Quad City area locations (less than 5% of the time); metatarsal safety boots required on Day 1; business casual dress code

Visa sponsorship is not available, now or in the future, for this position. Cross border work is not permitted for this role.

Position Overview

Finding your ideal job can feel overwhelming, but KellyOCG is here to make it easier. We’re seeking a reliable Infrastructure Engineer to provide deskside Tier 2 IT support at the World Headquarters location in Moline, IL. This position is ideal for candidates who thrive in onsite IT environments and enjoy supporting end users, devices, and technical operations in a dynamic setting.

Responsibilities

As an Infrastructure Engineer, you will deliver onsite Tier 2 technical support, handling standard processes such as imaging computers, replacing printer toner, disposing outdated assets, and resolving ServiceNow trouble tickets. You’ll manage asset documentation, perform equipment maintenance, support AV/conference room setups, process facility administration requests, and apply technical troubleshooting via KB articles.

• Provide deskside Tier 2 IT support for users at the World Headquarters
• Perform and monitor stable processes such as computer imaging, printer maintenance, asset management, and resolve ticket queues
• Update and maintain accurate equipment and asset records
• Communicate effectively via email and maintain process logs, incidence reports, and inventory/service records
• Identify and resolve operational problems using documented solutions; escalate issues outside established procedures
• Maintain equipment, supplies, and service records; schedule routine maintenance, order supplies, and interact with suppliers
• Provide AV/conference room support as required
• Apply basic technical knowledge for troubleshooting using KB articles and enterprise standards
• Use agile methodology in daily operations

Qualifications

• Knowledge of computing and networking concepts and fundamentals
• Experience supporting AV/conference room setups
• Proficiency with Microsoft Office and standard business applications
• Familiarity with agile methodology
• Strong documentation, organizational, and communication skills
• Knowledge of computer security policies and general security concepts
• 1 year or more IT experience preferred (recent college graduates will be considered)

Additional Information

• Fully onsite role; occasional driving between Quad City locations (<5%)
• Business casual dress code
• Metatarsal safety boots required on Day 1