Workstation Analyst

ALTEN; Madison (WI); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading IT solutions provider is seeking a Workstation Analyst I to implement and maintain client computing technologies. The role involves providing technical support for PC users and resolving various technical issues. Candidates should have an Associate Degree in information technology and two years of experience in PC support in a networked environment. This contract position, based in Cedar Rapids, IA, includes opportunities for extension and participation in IT projects.

Qualifications

• 2 years of experience in PC support in a networked environment.
• Experience with standard application packages and general PC troubleshooting.
• In-depth knowledge of network components and protocols.

Responsibilities

• Implement and maintain client computing operations of moderate complexity.
• Provide reliable client computing services and technical guidance.
• Resolve technical issues escalated through Help Desk.

Skills

Effective interpersonal skills

Logical reasoning

Knowledge of network operating systems

Education

Associate Degree in information technology or related area

Tools

Microsoft Windows

Imaging software

Job description

Workstation Analyst I

Position Type: Contract role with potential extensions (6 months to begin with)

Location: Cedar Rapids, IA

JOB ID: 1830-1

Job Summary

• Implements, supports, and maintains PC and end‑user device computing technologies for LAN/WAN, mobile, and remote connectivity.
• Works closely with business customers to deliver solutions that meet business needs and consults on the use of these systems.

Accountabilities

• These accountabilities are not intended as a complete list of specific duties and responsibilities and do not limit or modify the right of any supervisor to assign, direct, and control the work of employees assigned to this job.

Primary Accountabilities

• Implements, supports and maintains various phases of client computing operations of low to moderate complexity, including documentation, configuration, installation, testing, distribution, training, performance monitoring and maintenance.
• Works closely with end users to provide reliable client computing services, technical guidance and informal training. Creates and maintains technical documentation related to hardware/software in client computing environment as well as training materials for end users.
• Evaluates requests for new and changes to existing computer workstation hardware against business needs and makes appropriate recommendations.
• Monitors, coordinates and completes move, add, change requests for desktop computing technologies.
• Resolves technical issues escalated through Help Desk (daily and 24/7) for PC hardware, application support, connectivity and related issues. Participates in a 24/7 on‑call rotation.
• Participates in various IT projects to continually improve and upgrade IT technologies. Identifies, plans and implements system process improvements and efficiencies.
• Plans and implements hardware upgrades; anticipates problems resulting from changes and prepares contingency plans. Monitors and maintains hardware inventory.
• Voices customer requirements into tasks and stories using Agile tools. Communicates with peers such that user tasks and stories are clearly understood by all stakeholders.

Supervision

• Performs work under the direct supervision of a Manager.

Qualifications

• The requirements listed below are representative of the experience, knowledge, skills and/or abilities required to perform this job.

Educational Requirements

• Associate Degree, emphasis in information technology or related area.

Required Experience

• 2 years of experience in progressively responsible PC support in a networked environment.
• Administrative experience with Microsoft Windows operating systems and software, standard application packages, imaging software, profile migration techniques, client computing hardware, peripherals, and general PC troubleshooting and problem resolution.

Knowledge, Skills, and Abilities

• Demonstrated understanding of software distribution concepts.
• Demonstrated understanding of network operating systems, LAN characteristics, network topologies, components, protocols and services such as TCP/IP, LDAP, DNS, DHCP, firewalls, and routers.
• Demonstrated effective interpersonal, verbal, and written communication skills.
• Demonstrated ability to apply logical reasoning to situations and derive workable solutions to low complexity problems.
• Ability to work in a diverse work environment.