Onsite IT Support Associate — Desktop & Asset Care

CTC; Waterloo (IA); On-site; USD 42,000 - 62,000; Full time

Job summary

CTC in Waterloo, IA is seeking an on-site IT support specialist to provide Tier 2 deskside assistance for a computing environment. You will image machines, manage assets, respond to ServiceNow tickets, and help maintain security and productivity across user communities.

Recent graduates are welcome to apply, with a focus on strong administrative skills and basic technical knowledge in computing and networking concepts.

Qualifications

• Onsite deskside Tier 2 support for Waterloo location with imaging and asset management.
• Imaging computers, replacing printer toner, disposing of outdated assets, and responding to service tickets.
• Knowledge of computing and networking concepts; strong knowledge of MS Office and intranet usage.
• 1 year IT experience preferred, but recent college graduates will be considered.

Responsibilities

• Provide onsite deskside Tier 2 support for the Waterloo location.
• Imaging computers, replacing printer toner, disposing of outdated assets, and resolving ServiceNow tickets.
• Knowledge of computing and networking concepts to support daily operations.
• Support asset lifecycle management and basic security practices.
• Utilize MS Office and intranet/internet tools to assist users.

Skills

Onsite support

Imaging computers

Printer management

Networking basics

MS Office

Tools

ServiceNow

Job description

CTC in Waterloo, IA is seeking an on-site IT support specialist to provide Tier 2 deskside assistance for a computing environment. You will image machines, manage assets, respond to ServiceNow tickets, and help maintain security and productivity across user communities.

Recent graduates are welcome to apply, with a focus on strong administrative skills and basic technical knowledge in computing and networking concepts.